Job Opportunities in Egypt
October 6, 2024
Nexfit
الإسكندرية
FULL TIME & CONTRACT
Call center manager
About the job
We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
An excellent call center manager must be an organized, reliable and results-driven professional.
They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.
As a call center manager, you must also have excellent customer service and communication skills.
The goal is to do everything possible to attain goals and achieve great results for our company.
Contract length: 12 months
Pay: E£15.00 - E£20.00 per month
Application Question(s):
We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
An excellent call center manager must be an organized, reliable and results-driven professional.
They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.
As a call center manager, you must also have excellent customer service and communication skills.
The goal is to do everything possible to attain goals and achieve great results for our company.
- Develop objectives for the call center’s day-to-day activities.
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Coach and provide training to personnel to maintain high customer service standards.
- Monitor and improve ordering, telephone handling and other procedures.
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management.
- Proven experience as call center manager or similar position
- Experience in customer service / call center is a must.
- Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Positive and patient
- Bachelor's degree or equivalent; Higher degree in a relevant discipline will be appreciated.
- Alexandria resident.
- English proficiency is a must.
Contract length: 12 months
Pay: E£15.00 - E£20.00 per month
Application Question(s):
- Do you have any experience in the fitness industry?
- How many subordinates you are currently managing?
- What is your expected salary ? (this question must be answered clearly to consider your application)
- Call center management: 1 year (Required)
- English fluently (Required)
- Alexandria (Required)
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