Job Opportunities in Egypt
October 7, 2024
McLedger
FULL TIME
Application Support Specialist
Company Description
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance & Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
Job Description
Job Overview:
We are seeking a dedicated Application Support Specialist to join our team. The primary focus of this role is to provide support, training, and troubleshooting for our ERP system and business applications to our customers.
The candidate will also be responsible for leveraging Hub Spot for customer relationship management where needed.
Strong English fluency and excellent presentation skills are crucial for this position.
Key Responsibilities:
Qualifications
Additional Information
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance & Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
Job Description
Job Overview:
We are seeking a dedicated Application Support Specialist to join our team. The primary focus of this role is to provide support, training, and troubleshooting for our ERP system and business applications to our customers.
The candidate will also be responsible for leveraging Hub Spot for customer relationship management where needed.
Strong English fluency and excellent presentation skills are crucial for this position.
Key Responsibilities:
- Serve as the primary contact for ERP and accounting software application-related issues, ensuring prompt resolution to minimize downtime.
- Configure, maintain and troubleshoot the ERP system and associated applications.
- Collaborate with internal teams to identify system improvements and implement effective solutions.
- Provide support and guidance on best practices for using our ERP and applications.
- Conduct training sessions for end-users on system functionalities and workflows.
- Utilize Hub Spot CRM to support occasional marketing and customer relationship management efforts.
- Prepare and deliver presentations on application updates, performance metrics, and support processes.
Qualifications
-
Bachelor's degree in accounting with a background in, Information Technology and software. - Proven experience in ERP and application support, including troubleshooting and system maintenance.
- Familiarity with Hub Spot CRM and its integration with support systems is a plus.
- Excellent English communication skills, both written and verbal.
- Strong presentation skills with the ability to convey technical information clearly.
- Accounting and financial background is highly appreciated
Additional Information
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
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