Job Opportunities in Egypt
October 8, 2024
First Logo
الدقي
FULL TIME
Account manager
Job Title: Account manager
Company: First logo
Location: dokki, Egypt
Key Responsibilities:
1. Client Relationship Management:
● Proven work experience as an Account Manager, Key Account Manager or relevant role
● Experience delivering client-focused solutions to customer needs
● Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
● Excellent listening, negotiation and presentation abilities
● Strong verbal and written communication skills
● BA/BS degree in Business Administration, Sales or relevant field
Job Type: Full-time
Pay: E£10,000.00 - E£17,000.00 per month
Experience:
Company: First logo
Location: dokki, Egypt
Key Responsibilities:
1. Client Relationship Management:
- · Manages a portfolio of accounts [ up to 12 accounts active at the same time] and may increase upon business need.
- · Serve as the main point of contact for assigned client accounts.
- · Acts as the point of contact between the marketing team and the client and handles all customers’ needs & meetings.
- · Fully responsible for his clients accounts.
- · Build and maintain strong, long-lasting client relationships to increase satisfaction score.
- · Understand client needs and objectives to provide tailored solutions.
- · Regularly communicate with clients to update them on account status, deliverables, and any issues.
- · Manage and oversee daily operations for up to 12 client accounts [ active at the same time] and may increase upon business need.
- · Assign Tasks with deadlines on the PM system to all assigned team members(marketing teams).
- · Main Point of Contact between company and the client and fully responsible for all client inquiries and deadlines.
- · Manage the tasks and deadlines for each account with assigned team members.
- · Coordinate with internal teams (e.g., technical teams, editors and graphic designers) to ensure seamless service delivery.
- · Ensure all client deliverables are met within the agreed timelines.
- · Reviews the quality of work with the marketing manager before being sent to the client.
- · Proactively identify potential issues and address them before they escalate.
- · Resolve client complaints and issues promptly and effectively.
- · Reports to Digital Operations Manager.
- · Ensure the team’s project management tool is continually updated and organised. Pull reporting on project landscape and requests on a routine basis.
- · Comply to the company internal system, rules and policies.
- · Document all clients data with due delivery dates (Past and Future).
- · Responsible for creating clients SOPs and updating them later on ( if needed).
- · Responsible for updating each client's internal tracking sheets and reports.
- · Document and report any recurring issues to the management for process improvement.
- · Track and report on key account metrics and performance indicators.
- · Prepare weekly, monthly and quarterly reports for clients, highlighting weekly action plan, successes, deliveries and areas for improvement.
- · Conduct periodic reviews with clients to discuss account performance and future strategies.
- · Assist in the onboarding process for new clients, ensuring a smooth transition including brief, Info documentation and Credentials collection.
- · Provide an estimated timeline for the client based on the requested service.
- · Act as point of contact for all client inquiries and questions.
- · Provide training and support to teams new members on the history of the client, info and style.
- · Reviews the quality of work with the marketing manager before being sent to the client.
● Proven work experience as an Account Manager, Key Account Manager or relevant role
● Experience delivering client-focused solutions to customer needs
● Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
● Excellent listening, negotiation and presentation abilities
● Strong verbal and written communication skills
● BA/BS degree in Business Administration, Sales or relevant field
Job Type: Full-time
Pay: E£10,000.00 - E£17,000.00 per month
Experience:
- Account manager: 3 years (Preferred)
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