September 17, 2024

SoftwareOne

San José

XDC Site Lead Costa Rica

Job Function: Software & Cloud Services The role:

Join our team in Costa Rica! We look forward to learning more about you and exploring how, working together, we can build an outstanding team.

x DC Site Lead

Full Time | Hybrid Model | Escazú, Costa Rica

We are seeking a dynamic leader to drive the success of our x DC sire in Costa Rica. As the x DC Site Leader, you will be at the forefront of driving exceptional satisfaction for both employees and customers. This role involves orchestrating efforts across HR, Finance, Talent Acquisition, Business IT, and Facilities to ensure seamless operations and outstanding service delivery. You will serve as a passionate advocate for the remote and nearshore delivery model, representing Software One both internally and externally, and encouraging collaborative partnerships with Service Line and Regional Service Leaders to deliver consistent, high-quality experiences.

Key Responsibilities:

Strategic Leadership: Orchestrate the x DC Site Team’s efforts to meet business objectives through a robust remote delivery model that aligns with Software One’s standards and frameworks.
Operational Excellence: Contribute to budgeting and business planning, ensuring x DC requirements are strategically positioned. Lead all aspects of the allocation of delivery capacity to meet sales pipeline demands and lead current workloads effectively.
Customer and Employee Engagement: Lead sophisticated customer engagements during delivery and pre-sales phases. Foster a supportive and encouraging environment for team members, promoting performance management and providing regular feedback to improve engagement and career growth.
Team Leadership: Recruit and retain top talent in alignment with evolving business needs. Mentor team members, support their onboarding, and facilitate their professional development in partnership with Functional Leads.
Collaboration and Innovation: Partner with functional leaders and peers across x DC sites to achieve delivery excellence and exchange knowledge on standard processes. Engage in internal initiatives to drive innovation and maintain high employee engagement.
Problem Resolution: Proactively address and resolve service delivery customer concerns, maintaining a balanced utilization of team resources and seeking additional chargeable work as needed.

What we need to see from you:

Confirmed leadership experience in leading remote or nearshore delivery teams with a strong focus on both employee satisfaction and customer success.
Expertise in budgeting, business planning, and performance management within a dynamic and evolving environment.
Ability to mentor, develop, and retain a high-performing team while fostering a positive and engaging work environment.
Strong collaboration skills with experience in working across various functional areas and global teams.
Experience in leading technical teams and operating in sophisticated environments with diverse customers.
Experience as site/ facilities leader.
Advanced written and spoken English.

Soft Skills:

Genuine passion about technology.
Capable of using a consultative approach with senior business decision-makers.
Confident Leader who is highly motivated, dedicated, and results oriented.
Good storytelling / communication, collaboration, and mentor skills (to be applied both internally & externally).
Confirmed problem solving and outspoken consultative skills.

Desired skills:

Proven record to easily switch between strategic topics all the way to tactical activities.
Confirmed experience in service delivery companies / system integrators.
Detailed understanding of matrix structures and the dynamics in the delivery and pre-sales domains.

Why should you join our team?

A creative culture with corporate values lived for an appreciative and supportive work environment.
Employee recognition programs.
A variety of training and development opportunities.
Work-life balance.
Referral bonus program.
Multicultural interaction.
Contribution to society - employee initiatives.
Corporate events.
The latest technologies for our clients and colleagues.
And much more!

At Software One, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all applicants and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.

Why Software One?:

Success at Software One is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. Software One employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.