Job Opportunities in Costa Rica

Job Purpose:

Independently provides full design, configuration and support for common systems infrastructure (HW and SW), including network and security settings, for both on-premise and cloud implementations. Assists senior technicians in design, configuration, development and support of widely shared, complex and critical infrastructure. Uses and up[dates automated delivery tools such as Teraform. Provides primary support for Citrix and VMWare VDI solutions, Office 365, Share Point, email, and server and storage HW/SW platforms such as Windows, Linux, AIX, Pure Storage and EMC Storage. Evaluates, tests and installs complex security patches and bug fixes as needed. Ensures appropriate failover solutions are implemented and tested to meet business continuity needs. Provides global support to resolve compute and storage infrastructure outages and to help diagnose application problems. Ensures backout plans are created and executable in the event of an implementation problem. Continually updates skillset and stays abreast of technologies trends and developments. May also provide technical guidance to Associate System Engineers.

Responsibilities:

• Configures and supports monitoring tools, foundational collaboration applications such as Office365, Share Point, and Teams; installs business applications, and performs ongoing upgrades to HW and SW for supportability, effective security, and reliability. (35%)
• Designs, configures, and implements server and storage solutions to enable projects, and provide ongoing capacity to operate local and global TD SYNNEX applications. These include TD-owned platforms as well as cloud platforms. (25%)
• Provides full operational support for regional network services the provide customer access to revenue-generating applications and colleague access to systems used to run the company and support customers, with limited assistance from more senior engineers in mission critical and/or highly complex situations. (25%)
• Creates and maintains technical documentation, asset inventories and configuration information. (5%)
• Analyzes vendor invoices for accuracy, maintains inventory and orders equipment (5%)
• Seeks and leverages opportunities to expand knowledge and skill base (5%)

Knowledge, Skills and Experience:

• 3 to 5 Years of relevant work experience.
• Associate Degree with Systems Engineering or Related field of study required.
• Other Education / Certifications: VMWare VCP-DCV, MCSA: Windows Server 2012/2016, Azure Associate, VCSA, ITIL Foundation, LPIC1, Hashi Corp Certified: Terraform Associate, AWS Certified Developer - Associate.
• Able to execute instructions and to request clarification when needed.
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to create and conduct formal presentations.
• Possesses strong multi-cultural interpersonal skills.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to work independently with minimum supervision.
• Able to maintain confidentiality of sensitive information
• Able to build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn new systems and technology.
• Able to use relevant computer system applications at an advanced level

Working Conditions:

• Consistent non-standard work or overtime as business requires.
• On-call availability required as necessary.
• Professional, office environment.
• Some travel required.

Key Skills

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.