September 17, 2024

Boston Scientific Corporation

Heredia

Sr Supervisor, GBS Service Delivery

Work mode: Hybrid

Onsite Location(s): Heredia, H, CR

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

About the role: Responsible to supervise the operational effectiveness and KPI monitoring of the meetings and vehicles processes. This includes supporting a team of individuals through process improvement projects and personal professional development.

You're Responsibilities include:

Maintain standard key performance indicators to be measured, monitored and reported monthly (SLAs, dashboards, capacity modeling and forecasting).
Directs a team to provide timely and accurate processing of requests, and any raised issues.
Lead and support process improvement initiatives, including automations.
Support standardized processes and documenting procedures for the meeting functions, both internally and externally to facilitate ease of use for users from all departments.
Evaluate, implement, and enhance the internal controls.
Collaborate with different teams to establish regular communication to resolve issues.
Assist with internal and external audit and compliance requirements.
Foster a culture of team building, continuous learning and improvement, and collaboration.
Adhere to and promote the adherence to all Corporate, Quality and Health and Safety policies and procedures.
Other duties as required.

What We’re Looking For:

Basic Qualifications

Bachelor’s degree in hospitality, business administration, marketing, or a related field
Minimum of 3-5 years of relevant experience meeting & events management or hospitality management
Proficient in MS Office tools
Excellent written and verbal communication skills

Preferred Qualifications

Supervisory or team leader experience
Cvent
Smartsheet
Excel Macros
Power BI, Power Apps

Skills

Attention to detail
Growth mindset
Ability to learn multiple operational functions
Excellent Communication skills – written & verbal
Comfortable developing and maintaining relationships across al levels in the organization

Requisition ID: 590521

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

Job Segment: Business Process, Manager, Management