Job Opportunities in Costa Rica

Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

Job Description
As Senior Salesforce Administrator, you’ll play a vital role at Snap Finance. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.


We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.


The Senior Salesforce Administrator will be responsible for assisting and training Junior Salesforce Administrators and will report directly to the Sr. Director of Sales Operations.


Responsibilities
This is a varied business facing role, with the following responsibilities:
· All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
· Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
· Understanding of basic triggers/Apex code knowledge
· Sandbox environment management
· Dev Ops/release management experience
· Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
· Identify unused or underutilized platform features
· Create a platform roadmap and define priorities, liaising with stakeholders
· Own the communication of any platform changes to end users and stakeholders
· Data management to improve Salesforce data quality, implementing rules and automation as needed
· Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
· Monitor and improve user adoption
· New user and ongoing user training
· Technical documentation
· Management of integrated applications and third-party suppliers including Docu Sign, Iron Clad, Geopointe, Copado, Own Recover, Demand Tools
· Management and implementation of Salesforce technology including Sales/Service AI, data enrichment, sales engagement and productivity, performance management, planning


Qualifications and Background
Required:
· Strong Salesforce product knowledge and at least 5+ years’ of Salesforce Administration hands-on experience with Sales Cloud, Service Cloud, Experience Cloud
· Certified Salesforce Administrator
· Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder


Desirable:
· Bachelor’s/Postgraduate degree, or professional qualification
Knowledge, Skills, and Abilities
Required:
· A proactive attitude to platform enhancements
· Designing scalable, best practice solutions
· Excellent relationship-building skills
· Ability to liaise with stakeholders at all levels
· Translating requirements into technical solutions
· Experience in change management and governance
· Training end users and key stakeholders
· Technical documentation
· Available and responsive to questions
· Experience implementing Salesforce configuration changes
· Dev Ops/release management experience


Desirable:
· Understanding of basic triggers/Apex code knowledge
· Demonstrates continued personal/professional development
· Active in the Salesforce community


Why You’ll Love It Here…

• Generous paid time off
• Competitive medical, dental & vision coverage
• 401K with company match
• Company-paid life insurance + supplemental options
• Company-paid short-term disability
• Long term disability and legal coverage
• Pet insurance, free snacks, and fun events
• A value-based culture where growth opportunities are endless

More…
Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com .

California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice