Salesforce Solution Architect (Alajuela, Costa Rica)

September 3, 2024

Smith & Nephew

OTHER

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Are you interested in making a global impact? In this position, you will deliver, operate, and support the upcoming CRM projects and services, working closely with Americas Commercial and CRM development teams, and delivering scalable and sustainable solutions.

This position is a P4 level

What will you be doing?

Work with commercial teams to gather business requirements, prioritize a development backlog, and plan a delivery schedule for the business.
Design CRM solutions in areas such as Account Planning, Customer Segmentation, Territory Management, Pipeline Management, Opportunities Management, Customer Master Data, Marketing Automation, and Service Cloud.
Lead all aspects of the solution architecture and CRM implementation design, working with technical architects to follow defined SDLC.
Evaluate and leverage CRM emerging technologies to support the company's growth and strategy.
Be an inspiring leader and drive innovation and adoption of CRM by providing valuable strategies and solutions.

What will you need to be successful?

Education: Bachelor's Degree level or above in IT.
Licenses/ Certifications: Salesforce.com Certified Sales/Service Consultant, Salesforce.com Certified Administrator, and/or Salesforce.com Certified Developer.
Training/certification in ITIL, Agile, and Project Management is preferred.
Experience: 5 - 10 years' experience in leading Salesforce design, build & deployment activities.
Experience designing and delivering platform-based applications.
Experience in leading and deploying Saa S platforms.
Experience leading agile delivery processes to guide development teams to deliver the desired business user stories.
Experience in life sciences and/or medical device company preferred.
Competencies: ability to understand and solve business and technology challenges related to the implementation of CRM technologies.
Ability to operate effectively in a global multi-cultural environment and drive harmonization and standardization.
Global lead responsible in governing multi-functional/cross-regions solutions and ability to executes processes end-to-end.
Languages: excellent communication skills, exceptional written, verbal and presentation skills to a diverse set of audiences, in English.

You. Unlimited

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about

Employee Inclusion Groups

on our website.

Other reasons why you will love it here!

Your future: stock purchase program, referral bonus, subsidy in transport and food, recognition program.
Work/Life Balance: Extra days off, birthday off, voluntary hours.
Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave.
Flexibility: Hybrid work model (for more professional roles), flexible schedules.
Training: Training program, unlimited learning.
Extra perks: employees association, and more…

#LI-HYBRID

Stay connected and receive alerts for jobs like this by joining our

talent community

We're more than just a company - we're a community! Follow us on

Linked In

to see how we support and empower our employees and patients every day.

Check our

Glassdoor page

for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our

new website

and learn more about our mission, our team, and the opportunities we offer.