MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
- Minimum of 5 years of experience in Salesforce support, with a strong focus on the Health Cloud platform.
- Minimum of 10 years proven experience leading and managing a team of support professionals.
- In-depth knowledge of ITIL processes and methodologies
- Experience with Pharmacy Systems, Salesforce Health Cloud and knowledge of incident, problem, and change management.
- Strong understanding of Experience Cloud, Mule Soft integrations, and API-first development principles.
- Experience working with business rule engineer.
- Proven ability to analyze data, identify trends, and develop solutions.
- Excellent communication, collaboration, and interpersonal skills.
- Ability to work effectively in a fast-paced and dynamic environment.
- Demonstrated ability to prioritize competing demands and manage multiple tasks simultaneously.
- Strong understanding of API-first development principles and best practices.
- Holds Salesforce Certification(s), one of or combination of Salesforce Certified Platform Developer I (or higher).
Mule Soft Certified Developer.