Job Opportunities in Costa Rica
October 17, 2024
Accenture
Heredia
OTHER
Source to Pay Analyst - Helpdesk Agent
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 500,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Business Process Delivery professionals apply expertise in a specific business process delivery capability (or capabilities) to ensure services are delivered in a manner consistent with our Standard Delivery Solutions and Service Level Agreements and drive continuous improvement.
The STP Helpdesk Agent will be responsible for all helpdesk related processes within Source-to-Pay.
Responsibilities:
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Business Process Delivery professionals apply expertise in a specific business process delivery capability (or capabilities) to ensure services are delivered in a manner consistent with our Standard Delivery Solutions and Service Level Agreements and drive continuous improvement.
The STP Helpdesk Agent will be responsible for all helpdesk related processes within Source-to-Pay.
Responsibilities:
- Responsible for assisting supplier with any queries, perform queue management and perform other tasks in accordance with the DTP
- Maintain communication during production using relevant tools and ensuring smooth transitions when change or maintenance is required.
- Resolve/assign Cases; Drive to root cause resolution for issues.
- Provides support to the Business Units regarding payment inquiries
- Respond to vendor inquiries
- Communicate any process improvement opportunities and escalate identified gaps between DTP documentation and actual process steps to Team Leads
- Support other supplier enablement initiatives in line with our mission
- Adherence to client’s policies and procedures
Basic Qualifications:
Preferred Qualifications:
Professional Skill Requirements:
- Associates degree or 1+ year of professional work experience
- Experience in Finance/Accounting/STP end to end process
Preferred Qualifications:
- Bachelor’s degree preferred in business, finance, or accounting
- Experience with Oracle ERP accounting system
- Client industry experience is a plus
- Previous accounting experience preferably in AP
- Experience managing project operations to daily goals and deliverables
- Experience in technical work environments with tech savvy teams
- Ability to work in a fast-paced dynamic environment
- Schedule flexibility
- Reporting and analytics experience
Professional Skill Requirements:
- Written and spoken ability to communicate in English
- Must be a good team player and able to communicate easily with Accenture, Client, and third-party staff at all levels
- Responsible and accurate in the completion of received tasks
- Ability to solve urgent matters and work under pressure
- Ability to impose a proactive spirit in the team
- Reliable, proactive approach to assigned tasks, and thinking outside the box is a plus
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