Job Opportunities in Costa Rica
September 19, 2024
Concentrix
Heredia
FULL TIME & OTHER
Shipping Specialist
Overview
WEEKENDS OFF! | JOIN US as Shipping Advisor, Heredia, Ultra Park1.
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain broad knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database
Requirements
Pay: ₡400,000.00 - ₡500,000.00 per month
WEEKENDS OFF! | JOIN US as Shipping Advisor, Heredia, Ultra Park1.
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain broad knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database
Requirements
- BPO experience: At least 3 months in previous Call center taking calls
- Highschool diploma
- Advance English level
- Must reside in Heredia
- Monday to Friday schedule
- Morning shifts only
Pay: ₡400,000.00 - ₡500,000.00 per month
We regret to inform you that this job opportunity is no longer available
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