Job Opportunities in Costa Rica
September 19, 2024
Concentrix
Heredia
FULL TIME & OTHER
Shipping Specialist
Overview
WEEKENDS OFF! | JOIN US as Shipping Advisor, Heredia, Ultra Park1.
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain broad knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database
Requirements
Pay: ₡400,000.00 - ₡500,000.00 per month
WEEKENDS OFF! | JOIN US as Shipping Advisor, Heredia, Ultra Park1.
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain broad knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database
Requirements
- BPO experience: At least 3 months in previous Call center taking calls
- Highschool diploma
- Advance English level
- Must reside in Heredia
- Monday to Friday schedule
- Morning shifts only
Pay: ₡400,000.00 - ₡500,000.00 per month
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
October 19, 2024
Edwards Lifesciences
Engineer II, Facilities (Building Maintenance)
OTHER
View Details
October 19, 2024
Johnson Controls
Building Controls Applications Engineer II - Major Projects
San José
View Details
Similar Jobs
September 5, 2024
Marriott International, Inc
Especialista de Alimentos y Bebidas / Salonero(a)
Liberia
View Details
September 5, 2024
Marriott International, Inc
Especialista de Alimentos y Bebidas / Salonero(a)
Liberia
View DetailsNew Jobs from This Company