Job Opportunities in Costa Rica
September 30, 2024
TransUnion
Lagunilla
OTHER
Salesforce Training & Support Associate
Trans Union's Job Applicant Privacy Notice
What We'll Bring:
We are looking for a Salesforce Training Associate to join our team and help us deliver high-quality training programs and content to our clients and employees. Your duties will include gaining an understanding of business processes to aid associate Q&A and creating, developing, and leading training sessions on a worldwide Salesforce application, as well as its associated systems' products and capabilities. You will be a resource for sharing best practices and tips for using the platform(s) effectively. You will also provide support and feedback to learners and track their progress and performance. Your focus will be to improve the adoption, enablement and communication experience that our internal associates have within our CRM platform and how we deliver experiences to our customers through portals and other means.
What You'll Bring:
Responsibilities
Impact You'll Make:
Qualifications
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
Trans Union Job Title
Specialist II, Admin Support
What We'll Bring:
We are looking for a Salesforce Training Associate to join our team and help us deliver high-quality training programs and content to our clients and employees. Your duties will include gaining an understanding of business processes to aid associate Q&A and creating, developing, and leading training sessions on a worldwide Salesforce application, as well as its associated systems' products and capabilities. You will be a resource for sharing best practices and tips for using the platform(s) effectively. You will also provide support and feedback to learners and track their progress and performance. Your focus will be to improve the adoption, enablement and communication experience that our internal associates have within our CRM platform and how we deliver experiences to our customers through portals and other means.
What You'll Bring:
Responsibilities
- Create engaging and interactive learning materials and courses for various audiences and levels of expertise.
- Deliver training sessions in different formats, such as online, in-person, or blended, using various tools and platforms.
- Evaluate the effectiveness and impact of training programs and make recommendations for improvement.
- Provide support to individual users or teams to improve system usability.
- Leverage outputs from user system navigation pattern analysis to identify areas where users need feedback.
- Provide feedback to product owners regarding any challenges users are facing.
- Collaborate with other trainers, subject matter experts, and stakeholders to ensure alignment and consistency of training content and delivery as part of the Adoption, Enablement and Communications team.
Impact You'll Make:
Qualifications
- Bachelor's degree in education, business, instructional design or a related field.
- At least 2 years of experience in designing and delivering training programs, preferably on Salesforce or other CRM/technology platforms.
- Certified Salesforce Administrator or Developer, or willing to obtain certification within 12 months of hire.
- Excellent communication, presentation, and facilitation skills.
- Ability to work independently and as part of a team.
- Ability to adapt to changing needs and priorities.
- Proficient in Microsoft Office, Google Suite, and other online tools and platforms that deliver clear, coordinated and action-oriented content.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
Trans Union Job Title
Specialist II, Admin Support
Latest Job Opportunities
October 19, 2024
Edwards Lifesciences
Engineer II, Facilities (Building Maintenance)
OTHER
View Details
October 19, 2024
Johnson Controls
Building Controls Applications Engineer II - Major Projects
San José
View Details
Similar Jobs
September 23, 2024
Accenture
Salesforce Marketing Cloud Campaign Developer
Heredia
OTHER
View Details
September 26, 2024
Golabs
Technical Content Writer with Salesforce and DevOps Experience
Quesada
View DetailsNew Jobs from This Company