Job Opportunities in Costa Rica

2+ years Seller Support or large contact center experience

1+ year in Compliance, Audit or Risk roles

1+ year Program/Project Management experience

Analytics skills based on available data.

Experience dealing with competing priorities in a fast-paced, deadline-driven environment.

Effective communication and public speaking, composure under pressure and professional attitude.

Microsoft and standard business application experience including Word, Excel, Power Point, and other reporting applications.

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers Amazon engages with Sellers, Vendors and Brand Owners who offer their catalog of products on Amazon's global e Commerce platforms. The Selling Partner Support (SP Support) acts as the primary interface for these important Selling Partners. We obsess over the provision of world class support, technical assistance, and account management services to our global partners. We strive to predict our customers' needs, create and innovative self-help tools, and provide solutions to help them better serve their own customers and grow their businesses. We are determined to deter the ill-intentioned as we continue to be the safest and most trusted online shopping experience. To get there, we need exceptionally talented, bright, and driven people.

The Compliance Monitoring Programs (CMP) team within SP Support - Associate Development, is responsible for developing and leading PSAS risk mitigation strategies. This team sets the agenda for auditing programs, risk tolerance, regulatory compliance and network stability. Our core mission is to proactively monitor the business for risk, remediating any issues quickly, efficiently and fairly.

The Risk and Control Support Specialist will execute operations and security audits aligned with the vision of ensuring a secure Seller or Customer interaction. In this highly collaborative role, you will be leading audit reviews across key business functions, ensuring that we are operating in adherence with critical policies and procedures. You will be partnering with Service Delivery/Operations leaders, Trainers, Capacity Planning, Partner Relationship, and other security teams across Amazon to drive your daily objectives through to completion.

This role requires you to be a self-starter who is able to prioritize and deliver on deadlines with minimal supervision, and has the ability to use influence to drive project deliverables. You should be comfortable in a fast-paced, multi-tasked environment and be able to partner with multiple stakeholders across the company.

Key job responsibilities

• Accurately execute auditing tasks in an ethical and objective manner in accordance with existing policies and procedures and in a timely manner to meet programmatic and operational needs.
• Verify, document, and communicate audit results; develop audit reports and evaluate the effectiveness of corrective action and follow up.
• Build and implement network wide audit/control mechanisms.
• Understand our customers' perspectives and audit with their experience as much in mind as that of Associates.
• Balance multiple ongoing projects, tasks, and priorities.
• Develop creative methods and processes for improving core performance based on audit findings.
• Address special projects as necessary and adapt to the changing requirements of the business.
• Drive program objectives by leveraging your program management expertise to define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.

Experience working with contractual compliance, legal requirements, regulatory or policy requirements.

Background working with large data-sets, data governance, and reporting functions is a plus.

Additional language fluency (specifically in Chinese, German, Italian, Hindi).