Risk Manager, Abuse Prevention, Risky Relations

August 12, 2024

Amazon Support Services Costa Rica SRL

San José

OTHER

Bachelor's degree.
Minimum 2 years of experience working in relevant industries such as risk, fraud, compliance, law, customer service and/or investigations.
Exceptional written and verbal communication skills; able to write, clearly and succinctly, including COE and investigation reports for senior leadership and executive audiences.

We are looking for an experienced individual contributor to join a team of highly motivated Risk Managers responsible for protecting our customers from abusive actors and unfair business practices.

Risk Managers manage critical and high impact escalations. The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products.

Key job responsibilities

The ideal candidate has a proven track record setting program strategy to deliver results.
Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations.
Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports.
Analyze existing policy and process gaps, and develop solutions to close them.
Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams.
Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.
Use high-level judgment to own our most complex enforcement decisions.

About the team
Selling Partner Services (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

Experience automating a complex process.
Ability to work with technical and non-technical business owners to get things done; developing functional requirements to create new tools or refine existing ones.
Ability to construct data-driven analyses.
A creative and analytical mind that thrives in a data-driven environment.
Strong critical thinker with the vision to work both tactically and strategically.
Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.
Excellent cross group collaboration skills.
Exceptional bias for action – willing to move quickly and decisively to resolve an incident.