October 1, 2024

Amazon Support Services Costa Rica SRL

San José

OTHER

Quality Expert (Level 4), Prime Video Digi-Flex

1+ years of program or project management experience
Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
Experience using data to influence business decisions

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?

We are looking for an analytical and results-oriented Quality Expert to help shape the future of Digi-Flex Operations.

The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, importance of Quality in any process, is metrics and number savvy, has an analytical mindset and has demonstrated leadership ability and ability to drive process excellence. This person will need an ability to see the big picture/whole system and execute on grass root level to improve quality of the processes. Additionally, should show success in following-up and getting things done ( Influence without authority) and have the ability to thrive in a fast-paced, customer-centric and ever changing environment. The ideal candidate will interact with different stakeholders to encourage participation and their support in cross functional Kaizen events and will interact with regional Program and Operations to implement standard practices across all regions.

Knowledge of analytics & statistical tools such as SAS, Power BI, SQL & ETL DW concepts
Knowledge of visualization tools such as Tableau, Datazen, SSRS
Experience back office operations, escalation management and troubleshooting environments