Job Opportunities in Costa Rica


August 7, 2024

Auxis

Heredia


OverPayments Analyst

Job Summary:
The Overpayment Analyst is responsible forresearching and resolving
overpayment discrepancies, credit balances, returned hospital refund checks and handling patient concerns as needed.
Responsibilities:
  • Perform and validate discrepancy reason coding
  • Initiate refunds of identified overpayments and resolve open discrepancies
  • Monitor take-backs and initiate refunds as appropriate.
  • Review and resolve credit balances
  • Accept phone calls and resolve patient concerns related to account balances
  • Research returned refund checks and take the necessary action to resolve.
  • Identify problem accounts/processes/trends and escalate as appropriate
  • Utilize effective documentation standards that support a strong historical
record of actionstaken on the account.
  • Ability to perform basic math to ensure accurate statement of accounts
receivable.
  • Meet the productivity and quality standards of the organization
  • Timely completion and comprehension of all educational requirements
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
  • Other duties as assigned
Skills and Experience:
  • English – Spanish Language (Oral and writing 85% or higher), (B2+ or above).
  • Must have a high school diploma.
  • 0 to 1 year of experience in Customer Service or Backoffice positions.
  • The resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.
  • A genuine interest in working with and helping customers.
  • Must possess excellent communication skills and involvement.
  • Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
  • Good presentation and a polite, tactful, and friendly character.
  • Healthcare experience is a plus.

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