Job Opportunities in Costa Rica
September 17, 2024
Hilton
OTHER
Front Office Coordinator
Front Office Coordinator
A Front Office Coordinator assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
What will I be doing?
As Front Office Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What will I be doing?
As Front Office Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Assist the Front Office Manager with daily Front Office operations
- Provide prompt service and actively seek opportunities to drive Guest satisfaction
- Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
- Manage, resolve or escalate any and all Guest complaints quickly
- Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
- Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
- Attend all Front Office meetings
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Serve your role and Team in an environmentally-conscience manner
- Previous customer service experience within the hotel/leisure/retail sector
- Excellent interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- High level of IT proficiency
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