October 7, 2024

Heredia

FULL TIME

KEY RESPONSIBILITIES

Develop new dashboards and identify/execute automation opportunities on the processes.
Perform data integrity/sanity checks to ensure completeness and accuracy of reports used by the team.
Actively participate in improving our team’s performance metrics and identify areas of opportunity, as appropriate.
Proactively escalate issues and problems appropriately to management to mitigate risks.
Leverage design thinking and seek stakeholders’ feedback to improve the customer experience.
Support the development of your peers and colleagues by providing guidance, training, coaching, and feedback.
Dig into the root cause of issues, identify gaps, and make recommendations to improve the customer experience and operational efficiencies.
Create, lead, and facilitate training workshops and socialize best practices. Serve as a subject matter expert in BI.
Communicate and collaborate with global partners, regions, and countries.

QUALIFICATIONS

Experience using Microsoft Power Platform (Power BI, Power Automate, Power Apps) to build and deploy automation solutions.
Proficient in using automation tools such as Selenium and Python to streamline processes and increase efficiency is a must.
Advanced Excel.
Ability to understand and create SQL/VBA queries for data extraction, manipulation, and analysis.
Fully bilingual (Spanish/English).
Able to work both alone to analyze findings as well as a member of a team to work.
Experience communicating with both internal and cross-functional teams.
Demonstrates the highest levels of ownership and responsibility.
Strong reporting skills to present insights concisely.
Strong analytical and critical thinking skills.
Excellent listening, communication, interpersonal, and presentation skills.
Experience supporting Operational teams.
Ability to prioritize tasks and manage multiple projects simultaneously.
Experience with Continuous improvement and project management methodologies (SCRUM, AGILE, Six Sigma, etc.)

EDUCATION

Bachelor’s Degree in a quantitative field such as Computer Science, Data Science, Statistics, Information Technology, etc.

Job Type: Full-time
Pay: ₡1,200,000.00 - ₡1,500,000.00 per month
Application Question(s):

What is your salary expectation?
Do you have experience in the area of Finance and Automation?
How many years of experience do you have?
Do you have experience with Power Apps?
What is your level in Excel?
Do you have experience with SQL?
Do you have a bachelor’s Degree in a quantitative field such as Computer Science, Data Science, Statistics, Information Technology, etc.