Employee Lifecycle Management Specialist

October 15, 2024

Roche

San José

OTHER

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Employee Lifecycle Management Specialist

Position summary
The Employee Lifecycle Management team focuses on HR lifecycle support and provides customer service and advisory support to HR and business partners on global HR systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As an Employee Lifecycle Management Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.). You are also contributing to the continuous improvement of the HR Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of HR Support Solutions. You need a broad understanding across global HR processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.
Responsibilities

Service Delivery
Execute system data maintenance and administrative activities in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).
Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting.
Supports Global HR Centers of Excellence in system maintenance activities.
Advise HR and business partners on global HR systems and processes, and support the embedding of the new ways of working.
Actively participate in the development and implementation of continuous improvement initiatives.
Provide guidance and advisory to first level support teams.
Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs).
Update SWIs and local SOP documentation
Participating in project activities as required
Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations.
Ensure consistent and reliable service delivery for customers serviced.
Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns
Ensure end to end ownership of resolution
Ensure operations according to defined KPIs and SLAs.
Ensure regulatory compliance in line with the countries, customers, and regulations.
Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.

Cross-Functional Collaboration
Build relationships with HR colleagues within the HR Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.
Collaborate with peers within region and globally to ensure the HR Support Solutions network provides consistent and effective services to our customers.
Achieve our HR Support Solutions vision by driving global consistency through collaboration.

Outputs & Deliverables
Continuous contribution to the improvement of the performance of the Shared Service Centre
Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
Provide feedback, coaching and advice for contacts in both HR and the business (measured by defined stakeholder feedback)

Who you are
In this role, you will be working within a team of Specialists focusing on a customer group from one of the regions and across various functions and levels within the organization.

You bring the following skills and competencies:
Experience in a shared service center, preferably in an HR services environment.
HR generalist know-how.
Proven track record of being able to deliver in a matrix organization.
Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.
Ability to thrive in an ambiguous and multicultural environment working across borders.
Experience effectively working in a matrix organization across geographies and divisions.
Ability to navigate complex HR data structure
Ability to work in a fast-paced and changing environment

Core capabilities include:
Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response)
Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)
Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)
Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)

Further requirements

We are seeking an individual with a degree and 1-3 years of related experience in an HR area and/or working experience in a team and service delivery or customer care environment.
Experienced and efficient handling of standard IT-applications, preferably Google suite
Knowledge of Workday HR Processes

You bring the following qualifications:

University degree, HR preferred
Strong communication skills in English (written and spoken) is essential.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.