October 10, 2024

Hewlett Packard

Heredia

Design Desk Consultant

Job Summary
Designer - Customer Solution Centers
The Design Consultant role, part of the AMS Design Desk, focuses on providing remote services delivery. Designers are responsible for performing design activities linked to Managed Solution Transition and Professional Services. They work closely with account leads to produce design deliverables, ensuring all outputs meet defined criteria, deadlines and Service Level Agreements (SLAs).
Designers collect, log, chart, and examine all customer printing devices covered by service agreements. They analyze, convert, and compile discovery data, and work collaboratively with team members to ensure the delivery of high-quality and consistent future design outcomes. They create, and in some cases, they may oversee the design process for specific accounts, ensuring adherence to design standards and governance.
A crucial deliverable for Designers is the production of future design recommendations tailored to the customer's needs. These recommendations are meticulously crafted to adhere to predefined design criteria and standards, ensuring they meet the specific requirements and expectations outlined in the service agreements. The goal is to provide actionable, high-quality design solutions that not only address current challenges but also anticipate future needs, thus fostering long-term success and satisfaction for the customer.
Note: This job description outlines the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, and knowledge, which may be subject to change, and additional functions may be assigned as needed by management.
Primary roles and responsibilities for Designer:

Responsible for performing Design activities associated with Managed Solution Transition and Professional Services.
Collaborate with the account leads to produce design deliverables.
Work collaboratively or independently, ensuring all outputs meet deadlines and Service Level Agreements.
Collects, logs, charts, and examines all customer printing devices covered by service agreement.
Analyzes, converts, and compiles discovery data.
Works collaboratively with team members to ensure the delivery of high-quality and consistent Design deliverables.
May oversee the design process for a specific account, ensuring the adherence to design standards and criteria.
Tackles a variety of complex issues, often guiding team members to decisions.
Independently finds solutions, manage unique challenges, and seek advice for complex business decisions.
Contributions lead to noticeable improvements in the technical aspects of our services.
Works on projects requiring evaluation of multiple factors. Impact evidenced by measurable value and consistent delivery.

Qualifications
Education and Experience:

Four-year or Graduate Degree in Computer Science, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 4-7 years of work experience, preferably in implementation consultancy, customer support, focused technology areas, or a related field or an advanced degree with 3-5 years of work experience.
Demonstrated Experience: Experience with basic operation and troubleshooting of copiers, printers, and scanners, familiarity with office productivity software such as Microsoft Office suite, a basic understanding of network configurations, customer service experience, familiarity using cloud storage solutions like One Drive and Google Drive, basic project coordination skills and understanding of project management framework, fundamental knowledge of data entry and project reporting, and the ability to create and follow standard operating procedures.

Knowledge and Skills Required:

Fluency in English, both written and spoken, is essential to effectively communicate with clients, partners, and internal team members.
Develops strong teamwork: e.g. customer, partner, internal HP.
Creates clear concise written documents and procedures e.g. customer, partner, internal HP.
Demonstrates time management techniques.
Proficiency in the use and configuration of the Microsoft suite of operating systems and printing in a Microsoft network environment.
Has sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a Managed Print Services deployment.
Has mastered at least one technical discipline with strong knowledge in at least three major technology areas (e.g. imaging and printing systems, network operating systems, networking administration, security, etc.). Possesses advanced level of business, technical, or functional knowledge.
Has ability to perform/drive resolution of problems on several combinations and interactions of products. Ability to apply technology and consulting to solve a client business problem.
Able to communicate and present complex issues with assurance and confidence. Demonstrates the use of consulting skills including questioning, listening, ideas development, permission and rapport, and influencing.
Ability to conduct/lead oral status/technical interchange meetings with clients on enterprise sized engagements.
Owns and produces customer documentation. Ability to translate technical details into concise and easy to understand written form. Attention to detail.
Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate. From the requirements, able to develop a high-level design or plan, and then estimate the amount of effort required to deliver.
Can work independently out of home or local office with remote manager.

Cross-Org Skills:

Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope:

Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Complexity:
Responds to moderately complex issues within established guidelines.