Job Opportunities in Costa Rica


June 21, 2024

Tek Experts

Tres Ríos

OTHER


Customer Success Manager

Overview:
We’re seeking a Customer Account Manager to serve as first point of contact for customer queries, supporting and managing requests. You will gather information from our technical teams and communicate findings and resolutions directly to the customer via phone, email, and chat. This role works directly with the Customer Account Manager and is responsible for accounts reporting and client database maintenance.

Driving exceptional outcomes with purpose-built solutions.

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.
Tek Experts is part of Te Knowledge – where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.

Tek Experts is part of Te Knowledge – where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.
Responsibilities:
The Sales Support & Customer Care (SSCC) team is a unified group that supports Micro Focus sales operations, entitlements, post-sales and Customer Success . As a member of the SSCC team, your typical day will be a balance between individual reporting efforts and collaboration with your teammates to share best practices and understand each other’s goals. Daily workflows often begin with reviewing priorities and assignments and include communicating with case stakeholders, investigating requests, and internally collaborating with sales or internal support teams.

This role will:
  • Serve as single point of contact for customers, supporting client customer service by gathering information needed to resolve cases, setting expectations, and delivering guidance on resolutions.
  • Manage the end-to-end customer case lifecycle to ensure incidents are resolved accurately and timely, proactively following up and engaging with the customer.
  • Interact and collaborate cross-functionally with internal teams to resolve cases, including Support Renewals, Marketing, Support Delivery, and Product Management.
  • Maintain the client database, keeping customer information reconciled and up to date.
  • Maintain documentation for all cases, including queries, process steps, resolutions consistent with commitments, and prescribed protocols, always protecting confidential and sensitive information.
Qualifications:
Sales Support & Customer Care is a good fit for you if:
  • You’re customer-obsessed, take the initiative, and exceed expectations.
  • You have a passion for IT solutions & service.
  • You’re proficient in both written and spoken English (being bilingual is preferred).
  • You have excellent communication and negotiation skills.
  • You’re self-motivated and accountable for meeting your obligations.
  • You’re good at maintaining positive working relationships.
  • You have experience in multicultural environments.

In this role:
  • Up to 2 years of experience in a customer service, customer support or related technical support role and basic understanding of technology-based and customer support are required.
  • Proficiency in both written and spoken English required.
  • Higher-level education in a technology discipline or technical certifications preferred.
  • Proficiency in MS Office, including Outlook, Power Point, Excel, etc., required.
  • Experience in customer care, pre-sales, account management, quality assurance, or IT required.
  • Customer obsession, initiative, and drive to exceed expectations required.
  • Creativity, adaptability, and strong problem-solving skills required.
  • Ability to work independently but know when to collaborate required.

Latest Job Opportunities


October 19, 2024

Edwards Lifesciences
Engineer II, Facilities (Building Maintenance)

OTHER

View Details

October 19, 2024

BCforward
Laboratory Technician

San José

OTHER

View Details

October 19, 2024

H.B. Fuller
Accounts Payable Specialist III

Tres Ríos

View Details

October 19, 2024

Johnson Controls
Building Controls Applications Engineer II - Major Projects

San José

View Details

October 19, 2024

Western Union
Senior Coordinator, Operations

Santa Ana

OTHER

View Details

October 19, 2024

GomezLee Marketing
Diseñador 3D

San José

View Details

Similar Jobs


September 7, 2024

Cognizant
French Customer Service Representative

Heredia

OTHER

View Details

September 7, 2024

Solventum
Customer Support Spec I

La Asunción

OTHER

View Details

September 9, 2024

Smith & Nephew
Team Manager - HR Customer Service Delivery (Alajuela, Costa Rica)

OTHER

View Details

September 5, 2024

Movate
Customer Service Agent Trilingual – Portuguese

Tres Ríos

View Details

September 7, 2024

Auxis
Customer Service Team Lead

Heredia

View Details

August 26, 2024

Universal-Robots
Customer Service Specialist
View Details

New Jobs from This Company


September 20, 2024

Tek Experts
Technical Intern

San Pedro

OTHER

View Details

September 19, 2024

Tek Experts
Senior IT Security Engineer

San Pedro

OTHER

View Details

September 18, 2024

Tek Experts
Technical Support Engineer (CB&IMS)

San Pedro

OTHER

View Details

September 14, 2024

Tek Experts
Trilingual FinTech Analyst

San Pedro

OTHER

View Details

September 14, 2024

Tek Experts
Quality Analyst

San Pedro

OTHER

View Details