August 23, 2024

Splunk

San José

Customer Success and Experience Project Manager - (Hybrid/Remote)

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary

The CSX Project Manager will work cross-functionally within the Splunk organization to help run our entire portfolio of tools and platform related projects in CSX encompassing Customer Success, Professional Services and Technical Support! As a member of the CSX Business Systems Strategy Team at Splunk, The PM will help design, plan, implement and support projects related to the various business systems used within Splunk’s Customer Success organization including Salesforce, Jira, Slack, and Certinia.
Partnering with Business Analysts and Splunk IT Teams, our Project Managers (PM) help drive successful program and project implementations by helping IT identify the right tools and processes for success. The PMs work collaboratively and independently to provide project management for continuous improvements focused on improving our customer experience, employee experience and improving operational efficiency.

Meet the Customer Success and Experience Team

Are you someone who puts customers at the center of everything you do? Our Customer Success and Experience team empowers customers with the knowledge, expertise and resources to achieve their goals with Splunk to build long-term success and loyalty. Learn more about the team, meet our leaders, and hear from Splunk’s customer success leaders at splunk.com/careers/customer-success.

What you'll get to do

Understand the company’s customer experience business and operating model and company objectives and how they translate into efficient and standardized business processes. Collaborate with business, and others to understand, document and deliver requirements that are actionable by Splunk IT Teams
Collaborate with IT Project Managers and Dev team to ensure successful outcomes
Articulate business process and difficulties related to a project
Drive schedules, meetings and results to meet timelines as required
Facilitates meetings and other communication, including status reporting and meeting notes
Efficiently handle more than one project
Good communication skills, written and verbal.
Ability to lead the overall drafting of the business requirements / use cases, test scripts / acceptance criteria, and training materials for various transformation initiatives
Collaborate with the business to ensure business readiness and transfer knowledge for any new process / system
Assist with enterprise-wide program implementation including coordination of tasks, achievements, and deadlines
Handle project scope to ensure all changes in projects have executive agreement
Identify risks/issues and work with manager to resolve
Self-motivated, teammate, with the ability to work with minimal direction
Results oriented person that can adapt to a constantly evolving environment

Must-have Qualifications

5+ Years running small to medium-scale technical projects and programs
Understanding of project management standard methodologies like agile, scrum, etc.
Experience with regularly used tools – JIRA, Confluence, Google Suites, etc.
Willingness and ability to balance multiple projects at once
Able to work independently
A passion for technology and an ability to identify new opportunities for efficiency and productivity
Validated experience in a high growth, highly scaled Saa S environment
Track record of delivering project on time and under budget
Experience with Salesforce Sales, Experience and Service Clouds

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:
Base Pay Range
Costa Rica
Base Pay: CRC 20,000,000.00 - 27,500,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.