CTC Sr. Analyst Collections

June 5, 2024

Cargill

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 154 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.
Job Purpose and Impact
The CTC Sr. Analyst Collections will manage day to day collection activities Business to Business in a highly dynamic operation. Will be the first line of assistance to customers, providing support regarding past due balances, answering general inquiries and handling requests from internal and external customers. In this role, you will be assigned with customer accounts that will require analysis before executing the next action. Key Accountabilities

Execute Collection activities, documentation of processes and perform root cause analysis.
Analyze exceptions and look for trends and training opportunities.
Partner with business unit locations to identify root cause and solve issues.
Learn and understand business processes, procedures, transactions, and technology within the assigned functional area.
Resolve queries, escalations, long lasting issues and complex processes such Billing, Disputes, Cash Applications, Credit and Order Hold and Release.
Lead and participate of meetings with Customers and other functional areas.
Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned.

#LI-Hybrid
Qualifications
Mínimum • Bachelor’s degree in a related field or equivalent experience

Strong knowledge of collections systems and experience in system implementations
Advanced Excel skills
Minimum of two years of related work experience
Advance English skills (written and Oral) Preferred Qualifications
Experience with B2B customer contact, creation of process maps and standard operating procedures
Power BI usage and other tools to enhance performance.
Business relationship management experience
Continuos improvement qualifications

Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.