Job Opportunities in Costa Rica
October 2, 2024
ServiceNow
Heredia
OTHER
Cloud Capacity Engineer
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Service Now is revolutionizing the way people work. By focusing on daily activities, tasks, and processes, we help modern enterprises operate faster and at a larger scale than ever before.
We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at Service Now means challenging yourself to always be better.
What you get to do in this role:
Qualifications
To be successful in this role you have:
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Service Now is revolutionizing the way people work. By focusing on daily activities, tasks, and processes, we help modern enterprises operate faster and at a larger scale than ever before.
We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at Service Now means challenging yourself to always be better.
What you get to do in this role:
- We are an Operations team that is responsible for the capacity of Service Now customers.
- Manage, monitor, and manipulate the server farm behind Service Now’s cloud.
- Work directly on/with the servers to enable and optimize capacity utilization for Service Now’s customer base.
- Enhance processes and tools necessary to simplify and provide consistent project execution.
- Provide proactive management and innovation to ensure 100% success of Service Now cloud automation.
Qualifications
To be successful in this role you have:
- 1 to 2 years of experience Linux System Admin skills preferably working knowledge of Centos and Red Hat.
- Proactively monitor and maintain site-wide capacity demands.
- Basic understanding of enterprise-class server hardware eg. Dell.
- Basic understanding of storage concepts such as NFS, and i SCSI.
- Basic understanding of DNS/DHCP and PXE boot kickstart process.
- Understanding of backup policies and restore concepts.
- Intermediate to deep understanding of service and components of enterprise cloud capacity operations.
- Basic experience in fast-paced operations and engineering environments.
- Understanding of database concepts with specific experience with My SQL/Postgres.
- Collaborate with partner teams to develop automation strategies and deployment processes.
- Team collaboration and fit are essential.
- Basic understanding of Service Now asset management.
- Intermediate to advanced network troubleshooting skills.
- Understanding of Puppet configuration management.
- Good to have Storage configuration concepts configuration and experience.
- Good to have API development, Ansible, Python, Linux shell scripting, and Power Shell.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
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