Job Opportunities in Costa Rica

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Individuals performing this role work to optimize the availability of IBMs Cloud infrastructure, systems, and services to meet the commitments IBM has made to its clients. Availability Managers (AVMs) act as Incident Commanders leading and driving resolution of Critical Impacting Events (CIEs) for IBM Cloud’s platforms and services.
They perform situational appraisal (What, When, Where, Extent and Is/Is Not), assess CIE severity/priority and appraise User impact extent from client-facing teams. AVMs mobilize all necessary support functions, personnel and leadership to expedite end-to-end troubleshooting, fault domain isolation and urgent resolution. Maintain a multi-tiered Plan of action tracking time-bound deliverables and actions. Provide clear client and leadership centric communications.
Record and maintain incident record with recovery process noting areas of improvement. Train, coach, and review proper Problem Management with the problem owners. Identify areas of improvement for problem owners to include to target problem resolution and identify additional areas to the overall time to resolution.
Utilize tooling and technical knowledge to assure services and components are designed and delivered to meet their availability targets. Provide a holistic view of the clouds environment and make recommendations to improve overall service.
The AVM focuses on individual/team objectives and development of professional effectiveness.

Required Technical and Professional Expertise

Enterprise incident command and control

• Fundamental and/or working knowledge of Cloud technologies
• Working knowledge and experience with Service Now
• Working knowledge of Financial Services preferred but not required

Required soft skills / abilities:

• Critical Thinking, Problem Solving, Active Listening and Deductive Reasoning
• Leadership – Capacity, Capability and Competency (“Leaders inspire others to take action”)
• Command and Control presence
• Ability to “command the room” in a professional manner
• Ability and confidence to act decisively and take constructive feedback onboard
• Exercise influence over others across various levels of the organization (manage up, down and across)
• Ability to multi-task effectively and make sound judgments in a dynamic and high impact setting
• Capable of constructively challenging assumptions and information that does not reflect accurately on the situation at hand
• Excellent phone / video presence and written / verbal communication skills
• Strong relationship management and client-centric mindset
• Ability to work on-call rotations, during the business time-frames and occasional weekends, Holiday’s and after hours.

Preferred Technical and Professional Expertise

• Knowledge and experience working with any number of enterprise technologies including, Compute (Server/OS), Database, Network, Storage, Middleware, Perimeter Security (Firewall, VPN, Host / Application Security)

About Business Unit IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.