Job Opportunities in Costa Rica
September 30, 2024
Millicom
San José
OTHER
Base Managment Lead
Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!
We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo!
We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo!
Base Managment Lead
- Lidera la gestión completa de la base de clientes: segmentos, revenue por perfil o producto, costos, arpu, permanencia, para poder gestionar y rentabilizar la base.
- Responsable de Kpis como: % Retención, Churn de la base, % de calce sobre la base, base descalzada %, entre otros
- Definir estrategias para segmentar y/o priorizar la base según: ARPU, Permanencia, rangos de precios por velocidad, según la estrategia de la empresa.
- Gestionar el Gross Margen de los productos de la Base: descuentos de retención por segmento y matriz de beneficios según tipo de cliente, teóricos vrs reales según segmento o producto
- Lidera el cambio de precios anual.
- Lidera la estrategia de cluster de precios para estandarizar el mismo en la base de clientes.
- Lidera el proceso de aumento de velocidad de la base, coordinación con otros equipos, comunicación, etc.
- Coordinar el 360 del proceso de producto de migración y retención gestionar con los equipos que participan en el proceso, y los canales que implementan para su correcta ejecución.
- Asegurar la correcta implementación de los productos a la base, dar soporte a los canales en su implementación, definir la comunicación para los clientes con el fin de que se cumpla lo que el regulador solicita y se lleve a cabo un proceso exitoso de cambio.
- Lidera la segmentación de las bases de clientes de B2C independiente de la tecnología, según afinidades geográficas, consumo, segmento de edades, encontrando oportunidades de negocio de cross o upsell, utilizando los productos de la empresa
- Lidera el proceso completo de desarrollo, y lanzamiento de productos nuevos desde la configuración de productos, políticas, planes y promociones para clientes actuales y empleados.
- Persigue la simplificación de oferta comercial para la base actual de suscriptores, con el fin de minimizar el portafolio de productos y su respectiva administración Lidera internamente la coordinación de un equipo interdisciplinario de trabajo (Factory, service delivery, finanzas, fidelización, servicio al cliente) para que la oferta de clientes existentes tenga mejores condiciones que la de captura (Gross),
- Crear y parametriza la matriz de retención y/o fidelización de clientes
- Buscar oportunidades de reducción de costos en grillas con el fin de buscar ahorros anuales, para ello debe medir el impacto en churn.
- Lidera la salida o entrada de canales a las grillas de TV que tienen la base de clientes y su proceso correcto con el regulador buscando minimizar los impactos de marca, reputación, etc que pueda traer.
We are a regional brand, with a presence in 15 countries in Latin America and Africa, in which we offer internet services, cable television, fixed telephony, among others.
At the Latin American level, Tigo operates in Costa Rica, Guatemala, El Salvador, Honduras, Nicaragua, Panama, Colombia, Bolivia and Paraguay.
Tigo has been present in Costa Rica since 1982 under the name Cable Color and it in 2012 we transformed into what is today our Tigo brand, and we became part of Millicom International S.A (MIC).
Our purpose is to build the digital networks that connect people, improve lives and develop communities. Through these digital networks we create connections that drive business success, open doors to knowledge and contribute to increasing productivity in the markets and communities where we operate. Always leading responsibly, fostering an environment in which our work team, clients and communities are our center The values that identify us and unite us as One Only Tigo are defined by our Sangre Tigo culture, which makes us feel proud of our company, its history and always leads us to act with integrity, making things happen the way correct and giving 1000% for our clients. Through all our actions we seek innovation, we work as a team and value our differences, creating an inclusive environment where Together We All Win.
We invite you to live our Tigo Blood as part of our Tigo Costa Rica team
Start now and find out about the job opportunities we have for you !!
Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.
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