Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description What you get to do in this role: We are currently seeking a StaffDatabase Engineer to join our Database SWAT team (Software Action Team).
The Database SWAT Team ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels” and act as the last level of support for our customers (internal and external).
The ideal candidate for this position is a database engineer / database admin with a background in database technologies, performance analysis, and troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role you will support the infrastructure by learning the platform from end to end.
What you get to do in this role:
Develop automation tools to facilitate and improve day-to-day operations
Become an SME in production triage, gain broad knowledge across Service Now's application and codebase, work with all the groups within Engineering/Operations, and groups outside of Operations (e.g. Customer Support).
Learn how to identify bugs and solve challenging performance issues quickly. SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst.
Qualifications To be successful in this role you have:
6+ years of performance engineering/database experience with Postgre SQL - My SQL - Maria DB
6+ years of experience supporting or testing large-scale web-based distributed applications
6+ years of hands-on experience working on a Saa S, Paa S, or Cloud Infrastructure product/solution
Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
Strong problem-solving and analytical skills with an aptitude for learning new technologies
And most importantly, eagerness to learn everything about the Service Now Platform
Desired Skills:
Experience with Postgres and My SQL query tuning and database performance optimization
Experience with Service Now platform, scripting, tuning, and troubleshooting is highly preferred.