October 1, 2024

Avantpage, Inc.

San José

OTHER

Account Manager

About us
Avantpage is a translation provider committed to empowering immigrant and LEP communities through language access primarily in the health and government services arena. Our business is growing, and the right candidate will have opportunities to advance within the company. We are a global company with offices in Davis, CA, Mexico City, and Warsaw, Poland. We are always looking for talented professionals ready to live our values of empathy, opportunity and rigor!

Job Overview
The Account Manager ensures client needs are met by developing relationships with clients and fostering an environment for active communication. The Account Manager reports to the Head of Client Services.

Duties and Responsibilities

Complete and deliver each assignment in a timely manner.
Ownership of the overall business relationship with clients.
Explain and propose pricing and produce quotes.
Act as first line escalation path to clients for production and delivery issues.
Develop and run customer quality business reviews.
Grow the business organically within important accounts.
Lead project kickoff meetings including Operations Team.
Produce quality leads to generate new prospects and new business opportunities.
Maintain comprehensive, accurate, and up-to-date information in salesforce.com.
Achieve rapport with potential customers.
Guide qualified leads through the sales process to close the sale.
Make sales calls and perform in-person and online presentations and demonstrations.
Re-engage sales with dormant customers.
Manage and maintain excellent client relations, working as liaison between client and production
Communicate regularly with clients to ensure satisfaction with service and product quality.
Participate in client visits and conferences to maintain relationships and gain new sales and leads
Prepare sales and activity reports.

Skills and Qualifications

Works well independently and as part of a team.
Adept at prospecting with proven sales and revenue growth.
Excellent customer service and negotiation skills.
Excellent verbal and written communication skills.
Engaging personality, comfortable meeting new people, extroverted.
Ability to work productively and reliably in a remote environment with little direct supervision.
Excellent computer skills, including MS Office and Hub Spot.
Attention to detail, completing multiple or repetitive tasks.
Commitment to accuracy and quality while meeting goals and deadlines.
Understand the industries, companies, and roles that our company serves.
High energy, enthusiasm, and professionalism.
Self-motivated and self-directed
Bachelor’s Degree or equivalent
2 years of professional B2B sales and account management experience.
Sales experience to the healthcare, life sciences, government, technology, or marketing communications industries
Experience in the translation, interpreting or localization industry a big plus