Vacation Home Rental Customer Service Representative

September 11, 2024

Nova Vacation Homes

FULL TIME

We’re one of the top vacation home rental and management companies which serve the guests and clients in Orlando Florida. We’re looking for motivated and experienced Customer Service Representatives to join our team.
This is a work from home opportunity, meaning that you can work from the comfort of your own home!
Responsibilities:

Answering phone and email inquiries from guests
Assisting guests with booking, check-in, and check-out procedures
Resolving issues related to booking, payments, cancellations, customer complaints, and claims, etc.
Support and provide superior customer service via telephone and email to maintain high levels of customer satisfaction
Achieve customer satisfaction and response time targets.
Use questioning and listening skills that support effective telephone communication.
Build positive rapport with different types of customers over the telephone.
Quality checking and review of new listings.
Initiate process improvements to continually enhance customer experience through operational efficiency.
Off phone duties include spreadsheet maintenance, working on presentation of property listings, creating subscription contracts, processing sales and payments.
Follow up any product performance concerns to ensure continued customer satisfaction.
Maintain strong local knowledge of day-to-day developments relating to the holiday rental market.
Motivated self-starter with a positive can-do attitude and high level of personal integrity and business ethics who drives in a collaborative team environment.

Qualifications:

College/university degrees
All-rounded knowledge and experiences (at least 2 years) in OTA channels such as Airbnb, VRBO, Booking.com and Trip Advisor, etc.
Familiar with PMS platforms like Price Lab.
Excellent written and verbal communication skills in Spanish and English
Ability to work independently and manage multiple priorities.

Other Requirements

Two computer monitors
Fast and stable Internet access
Headphone
Willing to share screens

Salary and Benefits:

Competitive salary starting from USD$5/hour
Flexible scheduling options

How to Apply:
To apply, please submit your resume hr@novavacation.com. Please quote “Vacation Home Rental Customer Service Representative” in your subject.
We look forward to hearing from you soon!
Tipo de puesto: Tiempo completo

We regret to inform you that this job opportunity is no longer available