Support Developer

September 7, 2024

Autogrow

Medellín

FULL TIME

We are looking to hire 2-3 amazing Support Developers to join us remotely full-time in our virtual office.
Who Is the Best Fit for This Position?
You: You love solving problems and you like communicating regularly with fellow (human) coworkers (who are awesome and hardworking) and/or clients to get things done. Solving tech issues is what you do best, and you like learning new tools as well. Making clients happy, makes YOU happy.
You and the Work: You’ll receive daily tasks assigned by Project Managers. You’ll get a variety of tasks from DNS changes and hosting support, to setting up email automation, configuring form, finding/suggesting/installing plugins, adding tracking codes, fixing broken checkout pages, adjusting designs, custom coding, and more. You’ll communicate regularly with Project Managers to help keep clients updated on the status of projects. Occasionally, as needed, you’ll also message directly with clients to gain clarity on a task. You should feel comfortable with a variety of tools/apps such as Word Press, Go High Level, and others.
Your Experience/Knowledge: The ideal candidate would have 3+ years of experience as a front-end/web/support/Word Press developer, troubleshooting and solving a variety of issues associated with the Work above. He or She must have experience working with Hubspot and similar platforms.
Benefits From Working as a Support Developer:

Work Remotely From Your Home or Anywhere — Work from the comfort of your home or from a coffee shop—our office is completely virtual!
Check In with the Team Through Our Platform — All communication with team members and clients happen in one place: our own web app.
Competitive Salaries— Earn a monthly income that can easily grow into a full-time salary with good performance.
Put Your Skills to the Test — You’ll be doing what you’re best at every single day using your knowledge in web development.
Grow and Gain Knowledge — Work directly with the team leaders (management) of each department to help team members improve their performance.
Pump the Accelerator on Your Career — Be a part of a high-growth, creative company with a focused product and mission that betters the world.
Have Fun — Interact with and learn from friendly fellow team members from all around the world.
Level Up Your Career — Learn new skill sets that can help you grow into a different position.

Requirements for This Position

Must have a minimum of intermediate-level proficiency in Wordpress, as well as some experience with server admin (most if not all of your work will be in Word Press though)
Must have expert-level proficiency with PHP/My SQL and Java Script
Must be comfortable learning and using new software (we use our own simple project management software) and enjoy working within a proven process.
Must be available for team calls via video chat on Zoom
Able to contribute with positive, constructive ideas for how to improve your work process
Able to follow specific directions every week via our checklists and other instructional media used to operate the business with best practices
A positive, enthusiastic attitude with good organizational skills
Must have a customer & solution-oriented mindset
Must be diligent and consistent
Have good English communication skills
Enjoys following our work process while working constructively with the team to continuously improve it
Must be available to work during company business hours i.e. between 9am and 5pm EST (New York Time).

Not a requirement but experience with the following is a plus to have:

Google Analytics
Word Press plugins like Thrive Themes, Beaver Builder
Email marketing apps like Active Campaign, Mailchimp, Go High Level and Keap (formerly Infusionsoft)
Marketing software like Lead Pages

Responsibilities

Check daily for task assignments and messages to you in our Auto Grow web app. The majority of the tasks are setting up, support and maintenance of our clients' pages, apps and setting up automation.
Take action on tasks to implement or ask clarifying questions. Common maintenance tasks include, but are not limited to:

Word Press support and maintenance
DNS-type changes and FTP
Setting up and installing plugins
Fix bugs and issues on the site
Integrate different applications using APIs or Zapier
Set up email automation/newsletter campaigns using email marketing software such as Active Campaign, Mailchimp, Drip, Ontraport, among others

Identify ways to streamline our implementation process to save time and deliver results for customers faster.
Check your work before passing it back to the Project Manager for review.
Keep data and login information confidential and secure using our encryption best practices.
Clearly and constructively communicate with the Project Manager if you get stuck or need help with something.
Learn and be open to learning new web apps, marketing software, and Word Press plugins -- which we use and commonly integrate with customer's websites.

If you’re ready to work remotely alongside a friendly and fun team from across the world, we encourage you to apply.
We’re growing fast looking for a few amazing Support Developers to join us full-time on this Journey who will add to our “atmosphere of coolness.”
APPLY HERE: https://www.autogrow.co/apply-support-developer
Job Type: Full-time
Expected hours: 20 – 40 per week
Experience: