Remote - Local support (End user computing) / Colombia - Colombia Jobs Opening

September 11, 2024

OTHER

Important company requires;
Local support (End user computing) - Remote in Colombia

Main Activities / Responsibilities:

Advocate for the IT needs of the manufacturing facilities
Act as the escalations point for other IT functionality groups
Supporting high impact Digital communication streaming events
Training users and administration of best practices for supported technologies
Providing and updating IT-manuals and documentation
Administering user identities for new joiners, movers and leavers in the Identity and Access

Management tools (e.g. Service Now)

Acting as representative for the Corporate end user domain in global projects
Supporting and assisting other IT technical functions for diagnosing and resolving plant related

incidents.

Support and installation of office equipment, the related software and local infrastructure

components

Maintenance of the Corporate Hardware/Software inventory
Support business units in the management of the equipment life cycle
Collaboration in testing of new software applications
Administration of computer objects in active directory and infrastructure management tools
Providing and updating IT-manuals and documentation
Managing incidents and requests in the ticketing system adhering to the defines SLA’s and

provide assistance on IT Service management related activities

Contributing in the evolution of the Local IT environment starting from proposing innovative ideas

up to designing, implementing and operating the landscape

Identifying and implementing process improvements in order to provide more effective and

efficient service to business customers

Providing end user assistance by phone, emails, via ticketing system or in person (end user

walk-in)

End User Support Services including but not limited to
Video Camera
Active Directory
Network
Server
Cabling
Router & Switches
UPS / Battery Back-Up
Video Conferencing
Wi Fi Connection
Vo IP
Report, coordinate and escalate issues/errors to existing application or corporate IT Support

teams

Provide after-hours support as needed, including a rotating 24x7 on-call support schedule.
Support the Managed Service Provider teams to ensure the correct application of the Standard

Operational Procedures and enhance daily operational functions.

Ensure excellence in Health & Safety (H&S) by providing visible leadership and driving for the

execution of the basics of the H&S operating model and adherence to Group H&S standards and
policies.
Profile Required:

Level of education/qualifications normally required:
Bachelor’s Degree in Information Technology or related discipline.
Distinctive qualifications relating to his/her area of expertise.
Specific work experience:
At least 10 years of experience working as a field service supporter for an end user

workplace environment (client operating system and management tools)

(LAN/Wi Fi).

Knowledge of Microsoft server environments on a virtualized platform is a strong

advantage

(Service Now)

Technical / functional skills:

Behavioral competencies:

Open-minded, collaborative and an effective team player.
Ability to work in a multicultural and multi-located team.
Driven for success and aspiring to a culture of service excellence, always putting the

customer, our people and our business at the center of everything he/she does.