Job Opportunities in Colombia


September 11, 2024

GSB Solutions

OTHER


Remote - Local support (End user computing) / Colombia

Important company requires;
Local support (End user computing) - Remote in Colombia


Main Activities / Responsibilities:


  • Advocate for the IT needs of the manufacturing facilities
  • Act as the escalations point for other IT functionality groups
  • Supporting high impact Digital communication streaming events
  • Training users and administration of best practices for supported technologies
  • Providing and updating IT-manuals and documentation
  • Administering user identities for new joiners, movers and leavers in the Identity and Access
Management tools (e.g. Service Now)
  • Supporting users in getting access to business applications
  • Managing end user communication on major incidents
  • Order New Software/Install New Software.
  • Acting as representative for the Corporate end user domain in global projects
  • Supporting and assisting other IT technical functions for diagnosing and resolving plant related
incidents.
  • Support and installation of office equipment, the related software and local infrastructure
components
  • Maintenance of the Corporate Hardware/Software inventory
  • Support business units in the management of the equipment life cycle
  • Collaboration in testing of new software applications
  • Administration of computer objects in active directory and infrastructure management tools
  • Providing and updating IT-manuals and documentation
  • Managing incidents and requests in the ticketing system adhering to the defines SLA’s and
provide assistance on IT Service management related activities
  • Contributing in the evolution of the Local IT environment starting from proposing innovative ideas
up to designing, implementing and operating the landscape
  • Identifying and implementing process improvements in order to provide more effective and
efficient service to business customers
  • Providing end user assistance by phone, emails, via ticketing system or in person (end user
walk-in)
  • End User Support Services including but not limited to
  • Video Camera
  • Active Directory
  • Network
  • Server
  • Cabling
  • Router & Switches
  • UPS / Battery Back-Up
  • Video Conferencing
  • Wi Fi Connection
  • Vo IP
  • Report, coordinate and escalate issues/errors to existing application or corporate IT Support
teams
  • Provide after-hours support as needed, including a rotating 24x7 on-call support schedule.
  • Support the Managed Service Provider teams to ensure the correct application of the Standard
Operational Procedures and enhance daily operational functions.
  • Ensure excellence in Health & Safety (H&S) by providing visible leadership and driving for the
execution of the basics of the H&S operating model and adherence to Group H&S standards and
policies.
Profile Required:

  • Level of education/qualifications normally required:
  • Bachelor’s Degree in Information Technology or related discipline.
  • Distinctive qualifications relating to his/her area of expertise.
  • Specific work experience:
  • At least 10 years of experience working as a field service supporter for an end user
workplace environment (client operating system and management tools)
  • At least 5 years of experience in supporting the local networking environment
(LAN/Wi Fi).
  • Knowledge of Microsoft server environments on a virtualized platform is a strong
advantage
  • Experience working within an ITIL framework and Experience with ITSM tool
(Service Now)
  • Experience with Google Suite and Microsoft Office.
Technical / functional skills:
  • Strong customer orientation skills
  • Strong Analysis and problem solving capabilities
  • Analytical and structural competencies
  • Team player with positive, collaborative approach and sense of accountability
  • Adequate understanding and alignment with Health & Safety values
  • Experience developing and implementing IT standards, policies and procedures.
Behavioral competencies:
  • Open-minded, collaborative and an effective team player.
  • Ability to work in a multicultural and multi-located team.
  • Driven for success and aspiring to a culture of service excellence, always putting the
customer, our people and our business at the center of everything he/she does.
  • Ability to deal with ambiguity.
  • Ability to communicate openly and effectively with many diverse stakeholders, with
external vendors and auditors, and with staff.
  • Ability to work proactively and under pressure considering the criticality required to
ensure the right quality of service for the business
Linguistic skills:
  • Fluency in English, both verbal and writte
Mobility requirements: (time spent travelling internationally, nationally etc.).
  • Limited travel between Corporate sites of USA

Schedule:
Monday to Friday from 9 to 6 or from 8 to 5 to be determined.


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