September 20, 2024

Tipalti

Medellín

Payment Operations Specialist

Payment Operations Specialist
We are looking for a talented Payment Operations Specialist to step onto a fintech unicorn rocketship!
Why join Tipalti?
Tipalti is one of the world's fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.
At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti oﬀers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.
Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi.
In this role, you will be responsible for:

Monitoring and verifying the smooth operation of the Tipalti payments platform.
Working with Tipalti's engineering team to troubleshoot and resolve operational issues in a timely fashion.
Interacting with Tipalti's partners to troubleshoot and resolve operational issues in a timely fashion.
Providing operational back-office support to Tipalti's technical support teams.
Sharing product feedback with Tipalti's Product and R&D teams to continuously improve the quality and efficiency of the Tipalti global payments platform.
Working days/hours: Monday - Friday, 8 am – 5 pm PST.

About you

Excellent communication skills in English – written and oral.
Proven experience with payment systems (Payouts) and/or working for a Fintech company.
Proven experience providing hands-on technical support at a Saa S company.
Detail-oriented and well-organized.
Able to work in a fast-paced, deadline-driven environment.
Passionate for customer service and helping others.
Strong creative thinking and problem-solving skills.
BA in Economics, Business Administration, Finance, or equivalent that demonstrates quantitative and analytical orientation.
Experience with Excel - an advantage.
Experience working with Ticketing Systems (Zendesk, JIRA, etc.) - an advantage.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as "SDS"). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Interested in learning more about us?
Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, Go Daddy, Roku, Word Press.com, and Zip Recruiter. We work hard for our 98% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.
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