Job Opportunities in Colombia
September 6, 2024
Solvo Global SAS
Barranquilla
FULL TIME & OTHER
Financial field - Customer Service Representative
Customer Service Representative
Barranquilla 100% On site position
Schedule: 9hs/day - 2 OFFs: Rotative days off and and shift will rotate between 7am to 9pm - These changes will be published by client before the start of the month.
TASKS:
Customer Service Representative:
Global customer support operations provided 24 hours and 7 days a week to handle on/offline
chat services, provide voice support to the Customer and its application users, that consists of
the following:
1. Handle back office tickets and provide 7*24h online enquiry and chat services to
customers.
2. Handle customer enquiries, advice and suggestions via email or online tools.
3. Support other business units with customer liaison, accurately document customer
requests and advice, and provide feedback in the form of documentation.
4. Handle customer complaints, special cases or ad hoc tasks.
5. Service Provider shall recruit a team of dedicated customer service representatives who
are skilled in the relevant language and fulfill the required basic industry background as
stipulated by the Customer for the projects.
Job Types: Full-time, Permanent
Barranquilla 100% On site position
Schedule: 9hs/day - 2 OFFs: Rotative days off and and shift will rotate between 7am to 9pm - These changes will be published by client before the start of the month.
TASKS:
Customer Service Representative:
Global customer support operations provided 24 hours and 7 days a week to handle on/offline
chat services, provide voice support to the Customer and its application users, that consists of
the following:
1. Handle back office tickets and provide 7*24h online enquiry and chat services to
customers.
2. Handle customer enquiries, advice and suggestions via email or online tools.
3. Support other business units with customer liaison, accurately document customer
requests and advice, and provide feedback in the form of documentation.
4. Handle customer complaints, special cases or ad hoc tasks.
5. Service Provider shall recruit a team of dedicated customer service representatives who
are skilled in the relevant language and fulfill the required basic industry background as
stipulated by the Customer for the projects.
Job Types: Full-time, Permanent
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