Job Opportunities in Colombia
September 19, 2024
Amadeus
Bogotá
OTHER
Customer Support Representative
Job Title
Position type: Permanent
Location: Bogota
Job ID: R22544
Job family: Help Desk
About Your Business Area/Department:
The Service Management Team is responsible for seamless delivery and support of our software solution. We are highly focused on customer satisfaction and operational efficiency through continuous improvement.
Summary of the role:
As a Software Support Analyst, you provide dedicated high-quality support to our software customers with high quality customer support through assistance, problem-resolution and issue-tracking that adheres to our standards of service.
In this role you’ll:
- Handle software-related requests for assistance;
- Troubleshoot software issues and identify the root causes;
- Analyze software-related issues and propose solutions;
- Monitor processes associated with customer software;
- Communicate with customers in a timely and respectful manner;
- Test (verify) solutions prior to their implementation in customer environments;
- Obtain and log customer feedback for the purpose of process improvement;
- Document software support activities;
- Review work log and customer feedback periodically – together with supervisor and other analysts and technicians – to identify and implement opportunities for improvement;
- Assist with the implementation of software applications at new airline customers.
- Build and develop a professional and productive working relationship with the Global Team of Engineers, Account Managers, Product managers, Implementation, or external service providers to meet customer expectations regarding the resolution of issues / service requests.
About the ideal candidate:
- Excellent English verbal and written communication skills with a demonstrated problem-solving ability
- Bachelor`s Degree
- Software application support analyst experience, preferably in airline revenue management;
- Capability to investigate cases by correlating application behavior, application logs and configuration setup to customer questions.
- Firm understanding of a software development cycle;
- Accountability, Autonomy and Proactivity, to provide customers with a high level of continuous service and support, while managing priorities.
- Positive and collaborative attitude, willing to relate and work closely with all stakeholders.
- Can effectively adapt to different situations and demands.
- Excellent customer service skills;
- Ability to work independently and in a collaborative, team environment.
- Ability to work 10AM-7PM Monday- Friday with rotating on-call schedule
What we can offer you:
- Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
- Work from anywhere: onsite, hybrid or fully remote.
- Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
- Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
We regret to inform you that this job opportunity is no longer available
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