Customer Care Executive

September 20, 2024

HRMD Management, LLC

Medellín

FULL TIME

Job Description:
We are seeking a motivated and enthusiastic individual to join our team as a Customer Care Executive I the health care field. As a Customer Care Executive, you will be the primary point of contact for the patients, providing assistance, resolving issues, and ensuring a positive experience. This role requires strong communication skills, problem-solving abilities, and a dedication to delivering excellent service.
-Full On-Site in El poblado
-Monday to Friday - Weekends off
-7 am to 4 pm
Other benefits:

Productivity and attendance bonuses
Loyalty bonus (every 6 months)
Discounts in selected stores
Growing opportunities
Smarfit Black free (Gym membership)
Birthday off

Responsibilities:

Handle incoming customer inquiries via phone, email, and chat.
Help with schedule requests (schedule, reschedule, or cancel appointments)
Assist customers with service information, order placement, and issue resolution.
Identify and escalate complex issues to the appropriate departments for resolution.
Maintain a high level of professionalism and patient satisfaction in all interactions.
Follow up with patients to ensure inquiries are resolved satisfactorily.
Document customer interactions and maintain accurate records in our CRM system.
Collaborate with other team members to improve overall customer service and satisfaction.

Requirements:

Proven experience in a customer service or customer care role is a plus.
Excellent verbal and written English communication skills.
Strong problem-solving and decision-making abilities.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in CRM software and Microsoft Office Suite.
High school diploma or equivalent; additional education in customer service or related field is a plus.

Job Type: Full-time
Application Question(s):