September 27, 2024

University of Prince Edward Island

Charlottetown

FULL TIME

Technology and Solutions Manager - Information Technology Systems and Services

UPEI requires an experienced Technology & Solutions Manager to support the deployment and operationalization of program specific technological infrastructure and applications. Initially working as part of the Faculty of Medicine Technology Integration Team, the Manager works directly with other IT professionals, departmental staff, and program leaders in the adoption and adaptation of relevant standards and procedures for IT infrastructure and delivery of services supporting students, faculty, and staff.

In collaboration with UPEI ITSS, Memorial University of Newfoundland and Labrador (Memorial) HSIMS and Enterprise IT, and provincial partners (Health PEI and Province of PEI IT Shared Services), the Manager supports and maintains the integration of solutions and connectivity providing students and faculty with intuitive, secure access to required educational resources.
This role requires an engaging, creative, forward-thinking team player who is eager to work with new technology and help define how that technology is used to support medical education now and into the future.
RESPONSIBILITIES:

Provide strategic and tactical planning, development, evaluation, and coordination of the technology systems that support the Faculty of Medicine’s and UPEI’s strategic goals
Manage the activities of IT staff, including:
- Recruit, hire, train, mentor, and facilitate success of the team members
- Conduct one-on-one meetings with and conduct performance reviews for staff
Collaborate with the IT Service Desk and IT Support teams, and other departments to prioritize and support their IT Infrastructure requirements
Analyze and resolve system/technology issues and needs
Contribute to the maintenance of an inventory of all digital assets, including identifying asset owners and custodians, and appropriate diagrams and documentation of all critical components
Hold team accountable for excellence and timeliness in service delivery
Continuously improve effectiveness, efficiency, and customer satisfaction for customers by determining and evaluating key performance indicators (KPI) and metrics
Champion continuous improvement for people, process, and technology
Establish and maintain strong working relationships with UPEI, Memorial, and Provincial stakeholders
Ensure compliance with data privacy regulations when handling information within applications and within the UPEI infrastructure
Create procedural documentation and technology-based communications for the stakeholder community
Assist in change management initiatives related to system upgrades or process changes
Other related duties as required

QUALIFICATIONS

Bachelor degree in the field of Computer Science, Information Science, Management Information Systems, or Business Administration
Seven years of experience with emphasis on IT Infrastructure and/or application support and implementation or an equivalent combination of education and related work experience is required
Demonstrable leadership experience
Experience in managing a staff of 2 to 5 individuals as well as operational and capital budgets
IT Network administration (including Wireless systems), with proven experience in a Cisco environment (experience with Cisco Software Defined Networking would be considered an asset)
Proven knowledge of hosted and on-premise enterprise application ERP, reporting and infrastructure technologies
Experience in leading organizational change management
Demonstrable experience handling highly confidential information
Experience working at a post-secondary educational institution would be considered an asset
Strong organizational skills coupled with the ability to handle multiple tasks, meet deadlines, and excel in a fast-paced environment characterized by changing priorities
Excellent written and oral communications skills
Ability to effectively interact and liaise with diverse groups
Proven analytical and creative problem-solving abilities
Ability to engage in active listening translating client needs into technological deliverables
Demonstrated ability to thrive in and contribute to an integrated and collaborative team environment and to apply a positive team approach to working with colleagues
Intermittent work outside the normal operating hours of the Department may be required.
Some exposure to disagreeable conditions typical of a position exposed to stress and pressure associated with projects and organizational change.
Ability to conduct research into systems issues and products as required

TERM: As soon as possible until April 30, 2026. Term may be reduced or extended depending on performance, available funding and departmental requirements.

HOURS: 37.5 hours per week
SALARY: $106,465 to $118,044 per annum
CLOSING DATE: October 14, 2024
Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link posted on the UPEI Human Resources website (www.upei.ca/hr/)
If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number (902) 894-2895
UPEI is committed to equity, diversity, inclusion, and reconciliation and believes in providing a positive learning and working environment where every person feels empowered to contribute. UPEI is committed to the principle of equity in employment and encourages applications from underrepresented groups including women, Indigenous peoples, visible minorities, persons with disabilities, persons of any sexual orientation or gender identity, and others with the skills and knowledge to productively engage with diverse communities. If you require accommodation in any part of the process, please direct your inquiries, in confidence, to our HR Officer, hrofficer@upei.ca.
Only those applicants who are invited to an interview will be acknowledged.