Job Opportunities in Canada

The Opportunity

Description
We're looking for a Technical Support - Work From Home, working in the BPO industry in Alberta, Canada.
We are hiring from any of these locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island!

• Communicate clearly and effectively, both written and verbal (in required language).
• Effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
• Approach problems flexibly and can adapt and modify approaches without compromising outcome.
• Seek and provide expertise, challenge productively and help others succeed.
• Stay curious in the pursuit of professional excellence.
• Use analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology.
• Navigate through multiple systems and tools to research, comprehend, and deliver solutions to customers in real-time.
• Self-manage and work independently in a fast-paced and highly demanding environment.
• Embrace repetition of core job duties, yet eager to take on more responsibility when needed.
• Identify, address, and manage navigating through challenges associated with the role.
• Remain focused and poised despite criticism and setbacks.

Experience Required for Your Success

• Associate’s degree or certification from an accredited program for technical and/or clinical education required
• 2 years in a technical or clinical/medical-based device support role
• Experience with the use of electronic documentation systems required
• Previous contact center experience is an asset
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
• Excellent communication/comprehension skills
• Ability to type 30 wpm and successfully pass our language/grammar screening
• Excellent home internet hardwired – wifi connections are not permitted