Job Opportunities in Canada
October 11, 2024
Avetta, LLC
Calgary
Supplier Success Professional (Customer Support) - Bilingual Spanish/English
SUMMARY
The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.
If within a commutable distance to one of our offices, this role would offer a hybrid schedule after training (Tues-Thur in office, Mon/Fri work from home).
This position requires being fully fluent (both verbally and in writing) in both Spanish and English. Written and verbal assessments of these languages will be performed during the interview process.
Pay rate: $20.50/hour CAD
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.
If within a commutable distance to one of our offices, this role would offer a hybrid schedule after training (Tues-Thur in office, Mon/Fri work from home).
This position requires being fully fluent (both verbally and in writing) in both Spanish and English. Written and verbal assessments of these languages will be performed during the interview process.
Pay rate: $20.50/hour CAD
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional support to all Avetta customers
- Help end-users navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Interact directly with Avetta customers through telephone, email and chat
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Provide necessary outbound follow-up, both via phone and email
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta's culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars
- Bilingual in Spanish and English
- Call center experience is a plus
- Excellent communication skill – both written and orally
- Working PC knowledge, windows preferred and related applications
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance
- Ability to learn and apply new information or skills
Latest Job Opportunities
October 13, 2024
P&M Recycling Depot
Sorter - recyclable materials
Whitehorse
OTHER & FULL TIME
View DetailsOctober 13, 2024
Mind Craft Contracting Inc.
Carpenter helper
Whitehorse
FULL TIME & OTHER
View DetailsOctober 13, 2024
SUNSHINE RESTAURANT AND BAKESHOP
Server - food and beverage services
Carmacks
FULL TIME & OTHER
View DetailsOctober 13, 2024
Subway - 22963-0
Sandwich Artist
Pointe-aux-trembles
PART TIME & FULL TIME
View DetailsSimilar Jobs
October 11, 2024
Optum
Customer Success Manager - Enterprise Imaging Cloud Solutions - Remote in Canada
Vancouver
FULL TIME
View Details
October 12, 2024
Banque Scotia
Consultant, Services successoraux et fiduciaires
Halifax
OTHER
View Details
February 6, 2024
BairesDev
Director of Customer Success | WinDifferent - Remote Work
Calgary
View DetailsOctober 10, 2024
ELITE TIRE CANADA
Customer Success Representative
Fredericton
FULL TIME
View Details