Job Opportunities in Canada
October 10, 2024
ELITE TIRE CANADA
Fredericton
FULL TIME
Customer Success Representative
About Us
Elite Tire Canada is a tire sales, service, and repair company founded in 2008. We supply a wide range of tires for passenger & light trucks, commercial, farm & agricultural, industrial and OTR tires in Fredericton, NB and surrounding communities. Our team offers complete support from purchase to installation with over 30 years of experience in the industry.
Responsibilities
- Provide exceptional customer service in a tire retail setting to clients in person, via phone, email
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Up sell products or services to customers when appropriate
-Enter order details
-Invoicing
- Maintain accurate and detailed customer records through data entry
- Collaborate with other team members to ensure customer satisfaction
- Analyze customer feedback to identify areas for improvement in our products or services
Requirements
- Automotive and tire knowledge is a MUST
- Previous customer service experience in the tire industry or a related field
- Excellent phone etiquette and communication skills
- Ability to speak English, speak multiple languages is a plus
- Strong problem-solving skills and the ability to think on your feet
- Proficient in data entry and computer skills (Excel and Word)
- Sales experience is a plus
-Occasionally work as a back up in the warehouse with heavy lifting (Tires)
We offer competitive compensation and benefits packages. Join our team of dedicated professionals who are committed to providing outstanding customer service. Apply now!
Job Type: Full-time
Pay: $20.00-$22.00 per hour
Expected hours: 40 per week
Additional pay:
Elite Tire Canada is a tire sales, service, and repair company founded in 2008. We supply a wide range of tires for passenger & light trucks, commercial, farm & agricultural, industrial and OTR tires in Fredericton, NB and surrounding communities. Our team offers complete support from purchase to installation with over 30 years of experience in the industry.
Responsibilities
- Provide exceptional customer service in a tire retail setting to clients in person, via phone, email
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Up sell products or services to customers when appropriate
-Enter order details
-Invoicing
- Maintain accurate and detailed customer records through data entry
- Collaborate with other team members to ensure customer satisfaction
- Analyze customer feedback to identify areas for improvement in our products or services
Requirements
- Automotive and tire knowledge is a MUST
- Previous customer service experience in the tire industry or a related field
- Excellent phone etiquette and communication skills
- Ability to speak English, speak multiple languages is a plus
- Strong problem-solving skills and the ability to think on your feet
- Proficient in data entry and computer skills (Excel and Word)
- Sales experience is a plus
-Occasionally work as a back up in the warehouse with heavy lifting (Tires)
We offer competitive compensation and benefits packages. Join our team of dedicated professionals who are committed to providing outstanding customer service. Apply now!
Job Type: Full-time
Pay: $20.00-$22.00 per hour
Expected hours: 40 per week
Additional pay:
- Overtime pay
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- French not required
- Monday to Friday
- Weekends as needed
- Secondary School (preferred)
- Customer service: 1 year (preferred)
- automotive: 1 year (preferred)
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