September 4, 2024

Paladin Airport Security Services

Whitehorse

FULL TIME

Regional Training Representative

The Screening Contractor Training Representative (SCTR) is primarily responsible for the training of Screening Officers in accordance with CATSA and PASS training program requirements and guidelines, including various software and systems.

Responsibilities

Deliver on-the-job PASS and CATSA-mandated training, including but not limited to requisite post-course practical training and refresher courses, Performance Improvement and Performance Expectation Plans (PIP/PER) and training requirements, and other security and customer service training (ex. practice sessions)
Monitor tests and assessments related to all elements of CATSA's and PASS's training program
Supervise screening personnel's participation in practical skill development sessions
Implement training for new operating procedures and support new hire orientation training
Provide recommendations on certification maintenance
Develop rapport and credibility within Screening Officer population to increase effectiveness of training interactions
Demonstrate positive partnership with our client to support training programs
Facilitate refresher sessions, such as reviewing SOP changes, new operational bulletins / advisories, or new screening initiatives
Hands-on training, such as HHMD screening techniques
Increase the screening knowledge by providing specific certification training to the screening personnel population
Video briefings on the importance of the Screening Officer role; for example, showing events in the past relating to aviation screening
Facilitate other material that CATSA and PASS believe to be operationally appropriate for the screening personnel
Perform other training team tasks as assigned
Travel will be required to airports within the region

Requirements

Post secondary education in Adult Learning, Communications, Business Management, Human Resources or related field
Minimum of two (2) years of Screening Officer experience Pre-boarding Screening (PBS)
Proficiency in Microsoft Office
Excellent written, verbal and communication skills
Demonstrated experience in adult learning and training delivery
Ability to coach, correct and mentor Screening Officers
Ability to work with others in a team environment and independently
Strong attention to detail and quality with the ability to meet competing deadlines
Flexible to work within a 24/7 operation in which schedules could change as per training requirements and operation
Canadian citizen or Permanent Resident
Hold Baggage Screening (HBS) and Non-Passenger Screening (NPS) qualifications
Achieved 90% on National X-Ray Exam
Achieved 90% on PBS RLP Knowledge Exam
Free from any CATSA PERs within the last year

Assets

In possession of a RAIC or able to renew quickly
Strong oral and written communication skills in French
Aviation-related experience including working with various stakeholders within the aviation industry
Experience with Online Learning Management Systems (LMS)

Salary: $70,000 - $75,000

Paladin Airport Security Services Ltd. (“PASS”) has been awarded the Airport Screening Services contract for both CATSA’s Pacific Region and Prairies Region, commencing April 1, 2024.

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional and making the World a Safer and Friendlier Place because we CARE. If this sounds like a team you’d like to join, we want to meet you!

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

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