Job Opportunities in Canada

Pacific Centre for Reproductive Medicine (PCRM) is hiring a full-time Patient Concierge for our Edmonton office. This role will be scheduled 40 hours per week on weekdays and weekends, with scheduled shift start times between 6 and 8 AM.
The Patient Concierge performs a wide variety of administrative tasks and provides both in-person and phone/electronic assistance with patients. The Patient Concierge acts with the utmost professionalism, courtesy, and respect in all interactions, and is responsible for maintaining a peaceful, calm environment in the patient waiting areas. The Patient Concierge reports to the Reception Supervisor/Operations Assistant and functions as a part of a multi-disciplinary team providing organized and efficient service to the patients.
Primary Responsibilities:

• Receives patients to the clinic.
• Process patients, including entering patient visit in EMR, ensuring demographic, financial (any direct patient billing), and clinical data has been correctly entered into the electronic medical record (EMR).
• Maintenance of a clinic database.
• Answers telephone and online messages, triage calls, clear voicemail mailboxes and relays messages.
• Directs callers to appropriate services as necessary.
• Addresses general inquiries concerning programs within the clinic.
• Process payments made to clinic. Responsible for intake, processing and closing out of daily cash in collaboration.
• Create and cancel patient appointments as required for related duties.
• Collects, organizes, and distributes mail.
• Handles routine medical office duties including filing, mail handling and sorting, fax, and computer.
• Completes scheduled pickups/deliveries (patient classification sheets, pharmacy sheets, clinic meds, specimens to CLS, mailroom, payroll etc.)
• Maintains building security system on Sundays and holidays.
• Acts as Fire Marshall for the clinic attending fire safety meetings and keeping informed of current policies and procedures.
• The maintenance and daily operation of a busy clinic, maintaining and updating correct patient information on computer system.
• Notify patients of appointment times on weekends.
• Reconciliation of daily Payment Summaries as indicated on EMR.
• Performs other related duties as required.

Educational Requirements

• Minimum one (1) year of administration or similar experience, preferably in a healthcare setting.
• Completion of Medical Office Assistant Certification an asset.

Preferred Skills

• Must be able to function independently as well as collaboratively with other clinical teams.
• Must possess the interpersonal skills needed to communicate effectively with patients, staff, and medical personnel. Excellent communication skills, both written and verbal, particularly around complex issues.
• Ability to effectively respond to questions, and professionally interact with physicians, managers, employees, patients, families, vendors, and any other customer.
• Ability to use telephone, keyboard, computer and office equipment and software programs (EMR).
• Ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors.
• Ability to interpret various instructions in differing forms and deal with abstract and concrete variables.

WHAT’S IN IT FOR YOU:
Your matter here at Pacific Fertility, so here’s a bit of insight about the support you can expect from us:

• Competitive compensation
• Fertility benefits
• Extended benefits with a Health Spending Account
• Retirement matching
• Four weeks' vacation
• 10 Personal Care days
• Team events
• First class work facilities
• Personal & professional development

DID WE CATCH YOUR ATTENTION? If so, we’d love to hear from you – apply today!
Pacific Fertility is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone. If you need reasonable accommodation at any point in the application or interview process, please let us know.
We also thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest. We look forward to connecting with you through this search or future ones.