Job Opportunities in Canada
October 11, 2024
Focus Hyundai
Winnipeg
FULL TIME
Internal Service Coordinator (includes Workflow Management)
Focus Hyundai is proud to be recognized as one of Canada's Best Dealerships To Work For in 2024 by Automotive Canada.
We are currently looking to add an Internal Service Coordinator/Workflow Management to our team. The successful candidate will be responsible for the following duties:
You sand and polish our exterior to make us shine: You provide unparalleled service to our loyal customers to earn their trust and help Focus Hyundai Winnipeg become the industry leader.
We thank all those who apply, but only successful applicants will be contacted.
We are currently looking to add an Internal Service Coordinator/Workflow Management to our team. The successful candidate will be responsible for the following duties:
You sand and polish our exterior to make us shine: You provide unparalleled service to our loyal customers to earn their trust and help Focus Hyundai Winnipeg become the industry leader.
- Customer Interaction: Communicate with customers to understand their service needs, schedule appointments, and provide updates on service progress.
- Service Coordination: Coordinate service appointments, ensuring efficient allocation of resources such as technician time and service bays.
- Parts Management: Work closely with parts department to ensure availability of required parts for scheduled service jobs and manage parts ordering and inventory.
- Workflow Management: Monitor the progress of service jobs, prioritize tasks, and adjust schedules as needed to accommodate urgent requests or changes.
- Quality Assurance: Perform quality checks on completed work to ensure it meets dealership and manufacturer standards before vehicles are returned to customers.
- Documentation: Maintain accurate records of service orders, invoices, and customer interactions in the dealership's management system.
- Team Collaboration: Collaborate with service advisors, technicians, and other departments to resolve issues and improve overall service efficiency.
- Customer Satisfaction: Address customer inquiries and concerns promptly, aiming to provide excellent service and enhance customer satisfaction and loyalty.
- Technical Support: Provide basic technical assistance and guidance to customers regarding vehicle operation, maintenance schedules, and service options.
- Service Advisor Support: Assist service advisors in preparing service estimates, explaining service recommendations to customers, and addressing any questions or concerns.
- Appointment Scheduling: Manage appointment calendars for service advisors and technicians, ensuring efficient use of available service bays and personnel.
- Follow-up Communication: Conduct follow-up calls or emails with customers to ensure satisfaction with service received and address any post-service issues.
- Service Campaigns: Assist in coordinating and promoting manufacturer recalls, service campaigns, or special promotions to customers.
We thank all those who apply, but only successful applicants will be contacted.
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