Job Opportunities in Canada

Do you like to help others and pride yourself on providing exceptional customer service? Would you like to work from home? If so, here at CAA Club Group we have the role for you!
We are looking to expand our work from home program by hiring permanent full time Dispatchers in support of our Emergency Roadside Operations. The Dispatcher will be responsible for assigning, monitoring and executing incoming tow, battery and light service requests for our CAA Members.
As a work from home Dispatcher, you will need a high speed internet connection and a dedicated distraction free work space or office. Dispatch shifts will vary working between 7am EST to 11pm EST with every second weekend of work, including stat holidays.
This position is set to start November 1, 2024.
In this role, you will be working on things like:

• Ensuring safety of our members is paramount

• Assigning, monitoring and executing incoming tow, battery and light service requests

• Manually assigning and routing all tow and light service request service calls to the nearest available

• Contractor while ensuring both ETA’s and cost effectiveness for both club and contractor

• Ensuring that any calls that must be redirected and are done so within the allotted time frame and that our standards are met

• Ensuring the integrity and achievement of agreed service standards

• Assigning and monitoring the progress of calls given to contractors in the territory and rural area

• Clearing dispatched calls from system

***Hours: Must be available to work shift work including weekends and holidays. This is a work from home position.
JOB REQUIREMENTS:

• Excellent knowledge of Ontario/Manitoba roadways and highways

• Experience working in customer service

• Previous experience in dispatching is an asset

• Formal dispatch training from accredited training facility preferred

• Thorough knowledge of local and North American geography

• Excellent communication skills

• Demonstrated problem solving skills

• Strong decision-making skills

• Proven multi-tasking ability

• Strong sense of urgency

• Ability to work independently and seek guidance when necessary

Job Type: Full-time
Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person