Job Opportunities in Canada
October 4, 2024
iWave
Charlottetown
FULL TIME
Customer Support Specialist
About Kindsight:
Kindsight delivers what has never been possible in the nonprofit world: A Fundraising Intelligence platform that incorporates big data, AI, and automation to power modern fundraising. Kindsight is the combination of three companies: i Wave, UC Innovation (maker of ascend CRM), and Nonprofit OS. Kindsight offers the most comprehensive and innovative advancement and fundraising CRM through ascend, which is enhanced with rich data and insights offered by i Wave and the revolutionary AI content creation functionality of Nonprofit OS. Kindsight drives efficiency, productivity, and impact for nonprofit, education, and healthcare organizations, and empowers them to have the right conversation, with the right donor, at the right time—every time.
Position Summary:
We are looking for an excellent communicator who can help us continue building relationships with our users. Join us today and make a meaningful impact for charities and services in communities all around the world!
What You'll Do:
What We're Looking For:
Kindsight delivers what has never been possible in the nonprofit world: A Fundraising Intelligence platform that incorporates big data, AI, and automation to power modern fundraising. Kindsight is the combination of three companies: i Wave, UC Innovation (maker of ascend CRM), and Nonprofit OS. Kindsight offers the most comprehensive and innovative advancement and fundraising CRM through ascend, which is enhanced with rich data and insights offered by i Wave and the revolutionary AI content creation functionality of Nonprofit OS. Kindsight drives efficiency, productivity, and impact for nonprofit, education, and healthcare organizations, and empowers them to have the right conversation, with the right donor, at the right time—every time.
Position Summary:
We are looking for an excellent communicator who can help us continue building relationships with our users. Join us today and make a meaningful impact for charities and services in communities all around the world!
What You'll Do:
- Responsible for providing client support for Kindsight products via email, telephone, and chat
- Apply analytical skills and technical troubleshooting knowledge to solve user and product problems ranging from simple to complex
- Analyze, track and resolve customer questions in a prompt and accurate manner to ensure the highest level of client satisfaction
- Assist in the setup of Kindsight products within integrated system
- Contributing to the knowledge base and creating user-friendly help articles, documentation, tutorials, videos, guides, etc.
- Work with the onboarding team to bring best-in-class value training to our amazing clients
- Prioritize issues based on severity and customer impact
- Maintaining and expanding knowledge of Kindsight's products, staying up-to-date with new functionality and compliance changes
- Build and maintain positive client experience, perception, and satisfaction
- Work in a collaborative team environment to enhance customer and internal knowledge of Kindsight products
- Other related duties, as assigned
What We're Looking For:
- 5+ years’ work experience in a related role demonstrating excellent analytical, organizational and a high amount of emotional intelligence
- Exceptional verbal and written communication skills, and the ability to explain complex concepts to non-technical people. Demonstrating empathy and patience in every customer interaction
- Basic understanding of desktop software and network infrastructure with an emphasis on how technology works within small to mid-sized organizations
- Excellent time management and prioritization skills in continually changing work environment
- Experience and understanding of cloud-based solutions (Saa S)
- Experience with Salesforce.com is an asset
- Willingness to learn – enthusiastic and willing to do whatever it takes to get the job done!
- This is an in-office/onsite role at our headquarters in Prince Edward Island
Latest Job Opportunities
October 13, 2024
P&M Recycling Depot
Sorter - recyclable materials
Whitehorse
OTHER & FULL TIME
View DetailsOctober 13, 2024
Mind Craft Contracting Inc.
Carpenter helper
Whitehorse
FULL TIME & OTHER
View DetailsOctober 13, 2024
SUNSHINE RESTAURANT AND BAKESHOP
Server - food and beverage services
Carmacks
FULL TIME & OTHER
View DetailsSimilar Jobs
October 10, 2024
Corpell's Water
Customer Service Representative
Winnipeg
FULL TIME & OTHER
View Details
October 10, 2024
The Canada Life Assurance Company
Customer Data & Payroll Support Administrator
Winnipeg
FULL TIME
View Details
October 9, 2024
Platinum Parking Canada Inc.
Customer Service Representative
Winnipeg
FULL TIME
View DetailsOctober 9, 2024
Gauthier Chrysler Dodge Jeep Ram
Call centre agent - customer service
Winnipeg
FULL TIME & OTHER
View Details