Job Opportunities in Canada
October 8, 2024
Town of Milton
Sherwood
OTHER & PART TIME
Customer Service Representative (Part-time)
Job Type:
Permanent
Department:
Administration
Hourly Wage:
$20.30
Close Date (closes at 12:00 am on date noted below):
November 16, 2024
Openings:
15
Position Summary
The Town of Milton is accepting applications for the part-time position of Customer Service Representative. Reporting to the Coordinator, Facility Administration this position is responsible for providing exceptional customer service at Town facilities including the processing of pass and membership sales, program registration, drop-in programs, tickets and facility rentals. The successful candidates must be able to work variable hours including evenings and weekends.
Major Job Responsibilities
-
Responsible for the timely, professional, courteous, and effective handling of Recreation and Culture inquiries and service requests including:
-
Inquiries about facility programs and services, fees and subsidy opportunities, and admission standards
-
Facility navigation/tours and rental inquiries
-
Navigation and usage of the recreation management system, associated Town websites, and various technological services
-
Concerns/issues related to facility programs and services
-
Update and maintain client database (as required)
-
Redirection of inquiries as appropriate to community organizations, tenants and staff
-
Administration of multiple types of payment plans, subsidies, and parental contributions
-
-
Greets customers and validates pass and membership access
-
Maintains ongoing communication with program, facility, and customer service staff to ensure safe, coordinated service delivery
-
Assists with the maintenance of program waitlists and customer inquiries regarding cancelled or rescheduled programs (as required)
-
Processes payment of pass and membership sales, program registration, drop-in programs, tickets to performances/events, facility rentals, garbage tags, transit tickets/passes and merchandise, and maintains inventory of transit tickets, passes and merchandise
-
Provides administrative support to supervisory staff (as required)
-
Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting good customer service
-
Adheres to established policies and procedures including verifying daily revenue and submittal of deposits and coin orders
-
Complies with all health and safety practices as it relates to the work, standard operating guidelines and the Occupational Health and Safety Act
-
Performs all other duties as assigned in accordance with department objectives
Education & Experience
-
Post-secondary school diploma and/or Office Administration certificate or related education is preferred
-
Competent math skills and experience with cash handling and deposits
-
Proficiency in Microsoft Office Suite
-
Knowledge of Recreational Management Software Systems (e.g. Xplor Recreation) and/or Tix Hub is preferred
-
Standard First Aid and CPR (is preferred)
-
Strong communication, organizational and customer service skills
-
Ability to multi task under pressure, prioritize work tasks, problem solve and demonstrate attention to detail
-
Able to work evenings, weekends, and flexible hours (including early morning) as required
-
Ability to handle sensitive situations with professionalism, strong problem solving skills, mature judgment and confidentiality
-
In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a satisfactory Criminal Records Check upon employment
Interested applicants should apply online at www.milton.ca under Employment/Current Employment Opportunities section. The job posting closes at 12:00 am on November 16, 2024. Interested applicants, please ensure to apply by 11:59 pm on November 15, 2024.
If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.
In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.
Latest Job Opportunities
October 13, 2024
P&M Recycling Depot
Sorter - recyclable materials
Whitehorse
OTHER & FULL TIME
View DetailsOctober 13, 2024
Mind Craft Contracting Inc.
Carpenter helper
Whitehorse
FULL TIME & OTHER
View DetailsOctober 13, 2024
SUNSHINE RESTAURANT AND BAKESHOP
Server - food and beverage services
Carmacks
FULL TIME & OTHER
View DetailsOctober 13, 2024
Subway - 22963-0
Sandwich Artist
Pointe-aux-trembles
PART TIME & FULL TIME
View DetailsSimilar Jobs
October 10, 2024
Corpell's Water
Customer Service Representative
Winnipeg
FULL TIME & OTHER
View Details
October 10, 2024
The Canada Life Assurance Company
Customer Data & Payroll Support Administrator
Winnipeg
FULL TIME
View Details
October 9, 2024
Platinum Parking Canada Inc.
Customer Service Representative
Winnipeg
FULL TIME
View DetailsOctober 9, 2024
Gauthier Chrysler Dodge Jeep Ram
Call centre agent - customer service
Winnipeg
FULL TIME & OTHER
View Details