Job Opportunities in Canada
October 9, 2024
Munn Insurance Limited
St. John's
OTHER & FULL TIME
Customer Service Representative
Are you a service superstar with a passion for making every customer interaction extraordinary? At Munn Insurance, we're not just an insurance brokerage – we're an amazing high performing team committed to redefining customer care in Atlantic Canada looking for a Customer Service Representative to be based out of our St. John’s, NL office.
About Us
Our team is young, creative, and digitally dynamic. We are experiencing industry-leading growth by leveraging leading-edge technology, resulting in off-the-charts new business sales and customer retention at an all-time high. Our customers love us, and we want to make sure we continue to exceed their expectations with outstanding service.
We're also innovative, progressive, and experiencing off the chart's growth. As one of Atlantic Canada's largest insurance brokers, we're committed to providing exceptional coverage and outstanding customer care to our valued customers. We're not your average broker!
We’re also not new to the business of insurance. Munn Insurance was established in 1949, just before Newfoundland and Labrador joined confederation. We've been around a long time and are ready to take on the digital future of insurance.
We value our people! We offer our employees the following perks:
· Dive into a hybrid work environment where flexibility meets productivity, giving you the freedom to thrive.
· Enjoy comprehensive health and dental coverage, including access to our 24/7 Employee Assistance Program (EAP).
· Embrace a generous leave program, including vacation, special bonus days, sick, and personal days, topped off with a company-wide holiday break at the end of each calendar year.
· Take advantage of a competitive employee incentive plan and a defined contribution pension plan.
· Paid in-house training to successfully become a licensed insurance professional and complete the Canadian Accredited Insurance Broker (CAIB) program.
· Immerse yourself in our vibrant culture of teamwork, service excellence, innovation, and fun – because at Munn Insurance, we believe in celebrating success together!
About You
If you're detail-oriented, organized, and thrive in a fast-paced environment, you're exactly who we're looking for! As our Customer Service Representative, you'll be the heartbeat of our customer experience, ensuring every interaction leaves a lasting impression of excellence. With service and delivery in your DNA, you'll go above and beyond to exceed expectations and build lasting relationships with our valued clients. If you have a passion for winning and are ready to help our team continue to deliver the best broker experience possible (seriously, we're talking world-class), we want to hear from you!
Job Duties
As a Customer Service Representative, youwill:
· Communicate with customers to update files and facilitate claims, renewals, and policy changes with precision and care.
· Track and manage customer renewals to enhance retention and streamline processes.
· Conduct thorough policy reviews to ensure our customers have the best coverage at the best rates, because anything less just won't cut it.
· Guide our customers through the maze of insurance options with expert advice and personalized recommendations.
· Be the first point of contact for new claims, providing clarity and support every step of the way.
· Put the customer first, all while assisting the Personal Lines team in delivering on their Key Performance Targets.
· Champion our brand and business values as an ambassador for Munn Insurance, spreading positivity and promoting excellence to all stakeholders.
· Be an active and positive contributor to our fantastic culture, which is focused on teamwork, service excellence, innovation, initiative, community, and fun, which helps make Munn Insurance a great place to work.
· And, of course, other duties as required.
At Munn Insurance, we pride ourselves on providing competitive salaries, incentives, and industry-leading benefits. We offer a work environment where your opinions are valued and expected! We take pride in our employee programs, including health and wellness initiatives, charity involvement, social events and much more.
If you are committed to excellence and believe you could be a valuable addition to our team and succeed in a dynamic, creative, growing business environment where you can advance your career, please apply online by October 18, 2024.
Munn Insurance is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for showing an interest; however, only candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Benefits:
About Us
Our team is young, creative, and digitally dynamic. We are experiencing industry-leading growth by leveraging leading-edge technology, resulting in off-the-charts new business sales and customer retention at an all-time high. Our customers love us, and we want to make sure we continue to exceed their expectations with outstanding service.
We're also innovative, progressive, and experiencing off the chart's growth. As one of Atlantic Canada's largest insurance brokers, we're committed to providing exceptional coverage and outstanding customer care to our valued customers. We're not your average broker!
We’re also not new to the business of insurance. Munn Insurance was established in 1949, just before Newfoundland and Labrador joined confederation. We've been around a long time and are ready to take on the digital future of insurance.
We value our people! We offer our employees the following perks:
· Dive into a hybrid work environment where flexibility meets productivity, giving you the freedom to thrive.
· Enjoy comprehensive health and dental coverage, including access to our 24/7 Employee Assistance Program (EAP).
· Embrace a generous leave program, including vacation, special bonus days, sick, and personal days, topped off with a company-wide holiday break at the end of each calendar year.
· Take advantage of a competitive employee incentive plan and a defined contribution pension plan.
· Paid in-house training to successfully become a licensed insurance professional and complete the Canadian Accredited Insurance Broker (CAIB) program.
· Immerse yourself in our vibrant culture of teamwork, service excellence, innovation, and fun – because at Munn Insurance, we believe in celebrating success together!
About You
If you're detail-oriented, organized, and thrive in a fast-paced environment, you're exactly who we're looking for! As our Customer Service Representative, you'll be the heartbeat of our customer experience, ensuring every interaction leaves a lasting impression of excellence. With service and delivery in your DNA, you'll go above and beyond to exceed expectations and build lasting relationships with our valued clients. If you have a passion for winning and are ready to help our team continue to deliver the best broker experience possible (seriously, we're talking world-class), we want to hear from you!
Job Duties
As a Customer Service Representative, youwill:
· Communicate with customers to update files and facilitate claims, renewals, and policy changes with precision and care.
· Track and manage customer renewals to enhance retention and streamline processes.
· Conduct thorough policy reviews to ensure our customers have the best coverage at the best rates, because anything less just won't cut it.
· Guide our customers through the maze of insurance options with expert advice and personalized recommendations.
· Be the first point of contact for new claims, providing clarity and support every step of the way.
· Put the customer first, all while assisting the Personal Lines team in delivering on their Key Performance Targets.
· Champion our brand and business values as an ambassador for Munn Insurance, spreading positivity and promoting excellence to all stakeholders.
· Be an active and positive contributor to our fantastic culture, which is focused on teamwork, service excellence, innovation, initiative, community, and fun, which helps make Munn Insurance a great place to work.
· And, of course, other duties as required.
At Munn Insurance, we pride ourselves on providing competitive salaries, incentives, and industry-leading benefits. We offer a work environment where your opinions are valued and expected! We take pride in our employee programs, including health and wellness initiatives, charity involvement, social events and much more.
If you are committed to excellence and believe you could be a valuable addition to our team and succeed in a dynamic, creative, growing business environment where you can advance your career, please apply online by October 18, 2024.
Munn Insurance is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for showing an interest; however, only candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- 8 hour shift
- Monday to Friday
We regret to inform you that this job opportunity is no longer available
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