Job Opportunities in Canada

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Collections Agent to join our client.

Contract Dates: 12 months with potential to extend or convert
Pay Rate: $22 per hour
Business Hours: Monday to Friday (Hybrid)

Job Responsibilities:

• The Customer Assistance team is accountable to answer internal inbound calls regarding billing and payment inquiries from the Sales and Service Team
• Calls often require the ability to troubleshoot by evaluating payment history and reviewing online invoices
• The team processes all payments, refunds and collections
• Delinquency and Collections processes include creating and validating delinquency letters, preparing registered letters and outbound calls to customers to reschedule payments
• Refunds or credits to clients may be system issued or by cheque

Experience & Qualification Requirements:

• Able to communicate with clients (written and verbal communication skills)
• Attention to detail - verifying amounts for clients
• Flexible - open to change
• Able to handle difficult conversations
• Time management
• 1+ years relevant experience

Personal Attributes:

• Strong communication skills
• Excellent analytical and problem-solving skills
• Great attention to detail

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.