Job Opportunities in Canada

We’re Hiring! Our client Clarenville Ford, is looking for an Automotive Service Dispatcher to join their growing team in Clarenville, NL.

What you will be doing:

• Implement and maintain an effective dispatch system.
• Schedule / coordinate shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritize and control all comebacks to ensure proper and prompt attention.
• Ensure proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
• Review job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Maintain timely and professional contact with service advisors / customers.
• Maintain an organized and up-to-date repair log.
• Prepare estimates when required.
• Review hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Open and close repair orders.
• Ensure that technicians follow warranty material disposition procedures.
• Communicate job status with the next shift supervisor.
• Schedule maintenance for service department vehicles and equipment.
• Prepare a list of needed service department equipment, supplies and required repairs, and review with the service manager as needed.
• Coordinate parts requirements with the Parts Department.
• Advise the parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Maintain high customer satisfaction ratings.
• Understand, keep abreast of and comply with Workplace NL legislation.
• Assist with safety, housekeeping policies and procedures throughout the Service Department.
• Maintain a clean work area.
• Maintain a professional appearance in accordance with company standards.
• Other tasks as assigned

What you will bring:

• Completion of high school or equivalent as recognized by the provincial department of education
• Minimum 3 years’ experience in an automotive or garage environment
• Strong customer service focus with accompanying skills
• Ability to work as part of a team and take direction
• Strong communication and organizational skills
• Demonstrated problem-solving skills with the ability to work independently
• High level of integrity, work ethic and a positive attitude
• The candidate must understand, meet, and work using our core service values

The Perks:

• Full-time hours
• Competitive compensation plan
• Comprehensive group medical & dental insurance
• Statutory holidays and paid vacation time
• Company-provided training
• Clean working environment
• Up-to-date office equipment
• Working for a locally owned dealership serving local communities
• A leadership team that believes in personal growth with ongoing training and support that is rooted in a strong family background and with associated values.

Clarenville Ford is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals, and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, age, gender identity, marital status, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

The deadline for application is July 31, 2024

If you require accommodation during the recruitment process or require this job advertisement in an alternative format, please contact Mark at mark@peoplestuffhr.ca or (709) 293-4441.


Clarenville Ford is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals, and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, age, gender identity, marital status, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.