Chief Information Officer

October 12, 2024

The Dufresne Group (TDG)

Winnipeg

FULL TIME

Based in Winnipeg, TDG is seeking a Chief Information Officer (CIO) to join our team. This role reports to the CEO and serves as a key member of TDG’s highly engaged and high-performing leadership team. As part our Shared Services Platform, supporting multiple brands in Canada and the U.S., this position works across a broad set of business and technology stakeholders to spearhead the technology strategy and execution for The Dufresne Group TDG and Dufresne Spencer Group (DSG).

This role requires a visionary leader who can align IT operations with our company’s strategic objectives, ensuring that our technology infrastructure not only supports the business but drives innovation. The CIO will foster a culture of continuous improvement and innovation, helping the organization to stay ahead in a competitive retail environment.

As the Chief Information Officer, your key accountabilities will include:

Creating and executing a comprehensive IT strategy aligned with TDG’s business goals, ensuring technology is a driver of innovation, operational efficiency, and guest experience.
Leading all elements of IT technology that delivers a consistent, reliable, and optimized business and operational experience for all users as well as external providers, customers and clients.
Working with Senior Leadership and other business areas on the service portfolio and governance required to prioritize resources and develop a multi-year roadmap.
Creating and aligning an IT value map by linking targeted business outcomes with the future state business capabilities required to achieve them.
Overseeing the security of TDG’s IT systems, data privacy, and compliance with regulatory requirements, ensuring effective risk management and disaster recovery plans are in place.
Championing IOS involvement in the IT organization’s innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities.
Managing the IT budget and ensuring cost-effective technology investments.
Establishing strong relationships with vendors to ensure efficient delivery of services and products.
Identifying, recommending, planning and executing implementation of new systems and processes.
Introducing innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance team member productivity.
Directing testing and development of procedures for disaster recovery and network and system upgrades/changes.
Overseeing the creation of project plans, resource allocation, task definitions, project estimations, business requirements review and project/release status updates.
Directing the IOS sourcing strategy and providing executive oversight for strategic vendor and partner relationship management.
Monitoring the regulatory environment’s impact on security programs and initiatives, including the examination of overall security posture and program effectiveness.
Utilizing data analytics to inform business decisions, providing leadership with actionable insights into customer behavior, operational efficiency, and market trends.
Championing the development and implementation of policies, standards and guidelines related to data, network and system security, disaster recovery and business continuity.
Managing, hiring and developing best-in-class IT talent to support the organization’s rapid growth and increasing investment in technology.

To be successful in this role, you will bring:

Degree in computer science, business, and/or applied experience with certifications. A combination of education and experience will be considered.
10+ years of senior leadership experience as an IT leader with proven capability to motivate change and galvanize action through synthesis and interpretation of Infrastructure and operational data.
Experience in managing muti locations and leading distributed work teams.
Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies in a multi-site environment.
Excellent working knowledge of computer systems, security, network communications, systems administration, databases, and phone systems.
A team player with outstanding technical skills, excellent problem-solving skills and demonstrated leadership ability.
Demonstrated ability to foster relationships, build trust, and have a proven record of working independently and delivering on commitments.
Possession of strong strategic vision with the ability to develop and implement a forward-thinking IT strategy that aligns with organizational long-term goals and supports business growth.
Strong technical aptitude with very high attention to detail and interest surrounding leverage of technology and tools to gain efficiencies and insights.
Demonstrated ability to make effective decisions while working through complex issues, program, and business interest-related issues.
High level of resourcefulness, flexibility, and creativity in solving problems.
Excellent organizational and leadership skills, with demonstrated ability to motivate and lead professionals.