Job Opportunities in Canada

Rocky View County values our employees and provides a welcoming and stable work environment where positive energy, creativity, and a service mindset are encouraged. We seek individuals who enjoy making a difference and contributing meaningfully to a vibrant community. Our valued and diverse team of 500+ employees are provided with the same concern, respect, and caring attitude as the over 40,000 people who call Rocky View County home.
At Rocky View County we value employee work/life balance. Temporary staff are provided with opportunities to grow professionally while being supported with paid training, a competitive salary, benefits and paid days off in their first year, plus general holidays, and a hybrid work environment for eligible positions.

We are proud of offering staff meaningful work on exciting projects that will shape the future development of communities in the County. We are centred around delivering excellent customer service in a fast-paced environment, and building genuine relationships with our 15 neighbouring jurisdictions in the region. Our Planning team enjoys a collaborative and positive environment, with support to focus on work that matches individual interests and strengths. At just under a million acres and with a diverse range of communities and developments, the County is an amazing place to develop your career.

Position Summary
The Call Centre Representative provides superior customer service by answering incoming department-specific calls and emails regarding planning applications, policy, and general enquiries, as well as office duties as requested by the Supervisor and/or Manager. This position requires a person who enjoys interacting with customers on the phone and has the ability to learn and communicate about a variety of planning and development policies, processes, and functions.
Core Accountabilities
Planning-Specific Accountabilities

• Assist customers on the phone and through email with a variety of planning and development related enquiries including, but not limited to: zoning, redesignation and subdivision processes, development permits, application status, land use bylaw questions, and various general concerns and complaints.
• Reduce the necessity to direct phone calls to individual Planners, Development Officers, and Planning Assistants by answering questions wherever possible and direct to correct internal person or department, as needed.

General Accountabilities

• Lead by example, by providing superior customer service as well as following and promoting industry best practices and County values and objectives.
• To provide timely and positive initial telephone customer contact that is friendly, professional, and courteous to ensure that all internal and external callers are directed to the appropriate resources.
• Handle all customer service communication (phone, public inquiries, etc.) with emphasis on public and internal relations.
• Tend to all customer concerns with respect and professionalism.
• Track customer service inquiries to ensure follow up occurs in a timely manner.
• Process operations related inquiries in County Works, including data entry and subsequent follow up, to facilitate an effective public response.
• Provide labels for outgoing correspondence.
• Provide general support for others within the department.
• Work in accordance with the requirements established by the RVC Health and Safety Program and the Alberta OHS Act, Regulation and Code.
• Take reasonable care to protect their health and safety and other persons at or in the vicinity of the worksite while they are working.
• Perform other administrative duties and special projects as assigned.

Position Requirements
Completion of specialized training in a related field along with a minimum three (3) years of progressively responsible and diversified office experience in word and information processing.

• Possess a pleasant personality with an ability to maintain harmonious relations with employees and external customers.
• Must have working knowledge of switchboard.
• Show initiative to assist customers to meet their needs.
• Knowledge of municipal government would be an asset.
• Develop a working knowledge of departmental functions.
• Have good written composition, grammar, spelling, and clarity.
• Possess an ability to follow broad guidelines.
• Possess an ability to maintain confidentiality regarding matters that affect the department and the County as a whole.
• Completion of an applicable post-secondary training with emphasis on customer service.
• Demonstrate knowledge and experience of computer functions (including MS Office Suite).

Technical
Administrative Support General Office Technology
Communication Technology MS Excel
County Works MS Word

Formal Education
High School Graduation

We thank applicants for their interest. Only those selected for an interview will be contacted.

Closing Date: September 30, 2024 or until a suitable candidate is found.